Customer Care Executive
1 month ago
**Responsibilities**:
- Managing large amounts of ( Inbound & Outbound ) Calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, Clarify information, research every issue, and provide alternatives and/or solutions.
- Seize opportunities to up-sell products when they arise.
- Keep records of all conversations database in a comprehensive way.
- Showing multitasking skills as well as flexibility of shifts
- Meet personal/ team qualitative and quantitative targets. provide customers with product and service information
- Identify and escalate priority issues
- Produce chat reports
**Salary**: Attractive salary package Will be provided per month.
All you need to have is good internet, a computer, and a headset.
**Salary**: ₹9,212.04 - ₹22,176.08 per month
**Benefits**:
- Work from home
Schedule:
- Rotational shift
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Malayalam (required)
- English (required)
**Speak with the employer**
+91 7003634890
Expected Start Date: 17/07/2023
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