Microsoft Dynamics 365 CRM
2 months ago
Company
**Your responsibilities**:
- Experience in Microsoft Dynamics 365 Applications,.Net and Azure Technologies
- Support in user licenses, security model access, storage capacity, instance updates and user training
- Provide end-to-end support for Dynamics 365 CE Apps, including configuration, testing, deployment and ongoing maintenance and support.
- Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA and support contracts.
- Ensure all support calls are effectively managed with minimum disruption to the client.
- Responsible to log incident calls using the Call Logging system.
- Provide prompt and professional 1st and 2nd Level Support to the Customers base according to SLA and support contracts.
- Support issues are responded to and resolved to plan and/or within agreed SLAs.
- Provide regular feedback to customers regarding the progress of support call status.
- Test own allocated D365 CE developments/fixes before delivering to customers.
**Your profile**:
- 6-8 Years of relevant support and consultancy
- You have affinity with technology, and you possess strong analytical skills, we are interested in you
- At least 3 years to 6 years of CE consulting experience - Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably
- Strong knowledge in CRM OOB Customizations, Configurations, data import export, reporting and dashboards.
- Worked on latest version of Dynamics 365 - CE Modules - Sales and Marketing
- Knowledge of Plug-ins C#, Custom Workflows, actions development using C#, JavaScript, and Web Api.
- Knowledge of Dataverse and Power platform tools-Power Automate, Power Apps
- model driven and canvas app.
- Knowledge of Azure Services
- Azure Active directory Logic App, Azure Functions
- Knowledge of XRM toolbox and debugging tools
- Knowledge of Azure DevOps CI/CD pipelines for CRM solution deployment
- Work in European time zone
- Experience of supporting at least 3 years of an end-to-end CE implementation
- Exposure to manufacturing industry and GDPR preferable
- Exposure to global rollouts and hyper care activities
- Client facing, flexible, excellent presentation and communication skills.
- Microsoft CE certifications -Good to have.
- University degree preferably in Computer Science, Information Science
- Work Location; Thane (Mumbai)
*** Your benefits with us**
**Contact**:
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