Application Support- Neft-rtgs

5 months ago

Mumbai Maharashtra, India IBM Full time

Introduction

As an IBM NEFT-RTGS support resource should be able to resolve all issues raised in Ticket. Resource will have to hands on experience on NACH and aware of the Banking terminology and payments flow in banking.

Your Role and Responsibilities
- Provide L1/L2 support for NEFT-RTGS.
- Techno-functional knowledge for NEFT-RTGS.
- Hands on experience on SFMS-NEFT-RTGS.
- Hand on experience on Payment Hub NEFT-RTGS.
- Fix the incidents within SLA.
- Readiness to work in regular or afternoon shift.
- Interact with users to understand the issues and resolve them.
- Should aware of NEFT-RTGS flow.
- Hands of experience on linux and SQL.
- Knowledge of payment workflow.
- Identify the logs and provide the fix.
- Hands on experience on BOD/EOD activity.

Who you are:
NEFT-RTGS L1/L2 support resource.

What you’ll do:

- Provide L1/L2 support for NEFT-RTGS.
- Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.
- Team work and positive attitude towards work.
- Automate processes to increase productivity.

Required Technical and Professional Expertise
- Linux expertise
- SQL expertise
- Effective Handling of Critical Situations.

Preferred Technical and Professional Expertise
- Payment and Banking knowledge.

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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