Tele Collection Executive

4 weeks ago

Mumbai Maharashtra, India City Credit Management Full time

**Title**: Debt Recovery Agent - B2B Overdue Invoice Collection

**Location**: Andheri West

**Employment Type**: Full-time

**Reports to**: Debt Recovery Manager

**About company**:
Taurus Collection stands as a distinguished B2B & B2C collection agency, transcending conventional norms. With an unwavering commitment to excellence, we extend a 'No Collection, No Fee' service, underpinned by our in-house advocates, a dedicated cadre of 100 call center collection agents, and an exceptional suite of skip tracing services. At Taurus Collection, we deeply comprehend the critical role that healthy cash flow plays in your business's vitality. When your clients defer payments on your issued invoices, the implications can be profound, potentially placing your enterprise in precarious and challenging circumstances. We've embarked on an evolutionary path within the debt collection sphere. Our aim is to elevate the standards of professionalism when we represent your company in the pursuit of outstanding payments. With a wealth of experience and a holistic approach, our unwavering advocacy and robust legal support collaborate seamlessly to enhance the recovery of funds owed to your business. Operating on a 'no collection, no fee' basis, we ensure you have nothing to jeopardize and everything to gain. We invite you to engage with our expert team today for a complimentary consultation, a testament to our commitment to delivering financial solutions tailored to your unique needs.

**Job Summary**:
The Debt Recovery Agent will be responsible for handling overdue invoices for our B2B clients, focusing on establishing contact with business clients, negotiating payment terms, and ensuring effective follow-up on outstanding balances. This role requires a highly organized individual with exceptional communication skills who is adept at handling payment issues while maintaining positive business relationships.

**Key Responsibilities**:
Review and analyze client accounts to assess overdue invoices and prioritize accounts for recovery action.

Establish positive relationships with clients while negotiating payment terms and explaining repayment options.

Track and document all communication and collection activities in the company’s CRM system.

Collaborate with internal departments (e.g., Sales, Accounting, and Customer Service) to resolve issues that may hinder payment.

Research and provide documentation to support any client dispute resolutions related to unpaid invoices.

Prepare and submit detailed reports to the Debt Recovery Manager, highlighting recovery rates, potential write-offs, and collection challenges.

Maintain compliance with company policies, financial laws, and industry regulations regarding debt recovery and B2B collections.

**Required Skills and Qualifications**:
Proven experience in a debt recovery, accounts receivable, or collection role, preferably in a B2B environment.

Strong understanding of credit and collections principles and best practices.

Excellent communication skills, with a customer-focused approach to debt resolution.

Ability to negotiate effectively while maintaining professionalism and respect.

Proficiency with CRM software and accounting tools, with a keen eye for detail.

Ability to work independently, manage multiple accounts, and meet targets.

Knowledge of financial regulations and industry-specific compliance requirements.

High level of integrity, confidentiality, and commitment to ethical practices.

**Preferred Qualifications**:
Experience in Banking and B2B collections.

DRA Certification

What We Offer:
Competitive salary with performance-based incentives.

Comprehensive benefits package, including health insurance and retirement plans.

Professional development opportunities and career growth.

Supportive work environment focused on teamwork and financial excellence.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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