Ups- Internal Voice Process

5 months ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**
- UPS- Internal Voice Process

Exp
- 0 to 3years

Location
- Bangalore

Np
- 15days to Immediate

**Responsibilities**:

- Schedule/reschedule first day of work for the employees and sharing necessary information.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction

**Requirements**:

- Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
- Experience working and delivering under strict timeline.
- Should have neutral accent
- Excellent communication skills (verbal and written).
- An ability to handle sensitive and confidential information.
- Agile and flexible with work schedule.
- Experience working and navigation on multiple systems/tools.
- Logical and analytical thought process.
- Willing to work in any US shift (EST/CST/MST/PST).
- Willing to work in rotational shifts and rotations week off as and when required

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