Application Support

2 weeks ago


Bengaluru, India JPMorgan Chase Bank, N.A. Full time

Business Engagement
- Establishes working relationships with
- ) Sales and Trading users and management in the region.
- ) Application Developers working across the Rates space.
- ) Infrastructure Teams
- Able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management
- Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.
- Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
- Develops and utilizes appropriate tools to perform work

Continuous Improvement
- Takes a lead on platform improvement initiatives - including Performance, Stability and Resiliency.
- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels
- Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention

Objectives
- High customer satisfaction scores
- Resolutions of incidents in a timely and effective manner
- Improvement of overall quality and level of service, maximizing service availability levels

**Qualifications**:
Skills Required
- Strong knowledge of securities and derivative products
- Demonstrable experience of supporting a low-latency business
- Strong understanding of investment banking business process
- Strong communications skills
- Python
- Unix

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


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