Customer Relationship Executive(Female)

2 months ago

Nehru Place Delhi Delhi, India Lappy Maker Infosolutions Pvt. Ltd. Full time

1. Answering calls and resolving queries about product,services or company.

2. Interact with clients through telephonic conversation.

3.Offer clients information about products or services

3. Receiving queries of customers on IVR and telephone system and coordinating with them to close the deal and to give a proper resolution for their queries along with providing them proper quotations.

4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

5. Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.

6. Keeps up quality service by adhering to organization guidelines.

7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

8. Responding to inquiries concerning things or the organization

9. Posing questions to comprehend client necessities and close sales

10. Considering the details of each offering and staying side by the side of updates to these contributions.

11. Acquiring and updating an individual's contact details.

12. Calling active or old customers to encourage for availing the services

**Requirements**:

- Proven experience as a tele-calling representative or customer relationship executive specially in inbound category.
- High school diploma; B.sc/BA will be added advantage.
- Excellent knowledge of the English language
- Good knowledge of computer programs like (CRM software) and other telephone systems
- Ability to switch communication styles

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

**Experience**:

- Call Center Occupations: 1 year (preferred)
- Customer service: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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