Steward /trainee Steward

2 weeks ago

Attukal Thiruvananthapuram Kerala, India FORTE MANOR by SIEL Full time

_**Job Summary**_
- **The steward will be responsible for tending to customers’ needs such as welcoming guest, seat them at tables or in the lounge, and help ensure the quality of facilities and service. This role requires a friendly, personable, informative, and professional attitude. The steward will represent the f&b outlet and provide guests with clean eating areas, polite assistance, and orderly setting. Must be motivated to excel at customer service, and alert to all guest needs.**_
- **Duties and Responsibilities**_
- _**Greeting guest, and if needed confirming and taking reservations**_
- _**Escorting guests to tables**_
- _**Answering phone calls and giving basic information on reservations, availability, restaurant hours and services**_
- _**Preparing for guests by cleaning and setting tables**_
- _**Setting up any seasonal decorations, candles, or table cloths**_
- _**Assisting guests by providing menus; keeping menus clean and presentable**_
- _**Serving water to guests and refilling beverage glasses as needed**_
- _**Placing and replacing silverware as needed**_
- _**Delivering beverages from the bartender**_
- _**Stocking wait staff serving stations with napkins, utensils, trays, condiments, and salt and pepper containers**_
- _**Directing guests to restrooms or exits as needed**_
- _**Clearing table as guests complete their meals and preparing tables for next guests**_
- _**Following and maintaining all sanitation and safety procedures**_
- _**Assists in cleaning, opening/closing tasks, and other duties as needed**_
- _**Able to move and clean quickly in a fast-paced environment**_
- _**Friendly “people-person”; polite and courteous to all guest**_
- _**Patient and helpful when assisting customers**_
- _**Able to quickly write or memorize complex or multiple orders for large parties or on the phone**_
- _**Works well as part of a team and on individual tasks**_
- _**Excellent at verbal and written communication**_
- _**Works well and efficiently under pressure**_
- _**Able to work nights, weekends, and occasional holidays**_
- _**Physically able to wipe down table tops, chairs, and side stations; able to pick up debris from the floor.**_
- _**Physically able to stand and move during the length of shift; able to bend and kneel through shift**_

**Job Type**: Permanent

**Salary**: ₹12,500.00 - ₹17,500.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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