Fresher Customer Support
8 months ago
**Role & responsibilitie**
- Good experience in Application support/ technical support
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Open to travel as per work requirement
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked
Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks
**Technical Skills**
- Basic knowledge of SQL
Knowledge of MS Office Applications
Pay: ₹223,000.00 - ₹300,000.00 per year
**Education**:
- Bachelor's (preferred)
**Language**:
- Malayalam (preferred)
Work Location: In person
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