Fresher Customer Support

8 months ago


Kochi Kerala, India Botree Software International Pvt Ltd Full time

**Role & responsibilitie**
- Good experience in Application support/ technical support
- Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
- Manage customer expectations of response time, issue resolution and quality support
- Generate report on need basis
- Provide periodical summary report on calls / issues
- Escalate issues appropriately
- Open to travel as per work requirement
- Analyse and provide feedback to reduce the number of issues experienced by customers
- Update ITSM tool / Issue Tracker with root cause and resolution steps against calls tracked

Update job knowledge by continuous self learning, interacting with team members and maintaining personal / professional networks

**Technical Skills**
- Basic knowledge of SQL

Knowledge of MS Office Applications

Pay: ₹223,000.00 - ₹300,000.00 per year

**Education**:

- Bachelor's (preferred)

**Language**:

- Malayalam (preferred)

Work Location: In person



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