Client Service Associate

2 months ago

Bengaluru, India sonataOne Full time

Experience:

- 3+ years in account service management role
- 5+ years experience in a client management preferably in a services environment

Knowledge and Skills Required:

- Outstanding presentation skills
- Effective problem solving ability
- Outstanding verbal (oral) and written communication skills
- Ability to communicate with all levels of management
- Excellent time management and organizational skills
- Ability to work independently
- Strong MS Office skills

Main Activities:

- Assist the Global Program Manager in preparing engagement plans for each client with

scheduled and purposeful contacts over the lifecycle of their program in an agreed format.
- Assist with customer engagement workshops with clients and review with Business Solutions

prior to Client Service Manager signoff.
- Assist in preparing program launch communication kits for clients to ensure clients
- Responsible for setting up client programs including but not limited to questionnaires,

mystery shopper’s instructions, program rules, shopping guidelines and more.
- Creating and presenting quality business analysis reviews, results presentations and

executive summaries (frequency of reviews: in accordance to the client’s contract and

specifications) for clients.
- Monitor program performance by liaising with relevant stakeholders, and inform the line

manager about program implementation (including high impact enquiry line issues and

resolutions).
- Follow up with collections of outstanding payments in accordance with the advice from the

Finance department.
- Review each clients program on a quarterly basis and make recommendations which will

continue to improve and sustain the program beyond each contract period.
- Identify opportunities to up sell to existing clients by promoting the benefits and capabilities

of SonataGBW reports and tools within the client’s organization.
- Assist in conducting regular surveys and provide feedback from clients on all aspects of their

programs and their level of satisfaction to management.
- Participate in program design improvements based on client feedback (including service

standards development, program specifications, site lists, launch kits and reporting and

distribution requirements).
- Liaise with appropriate departments following contract acceptance and follow the process

through to delivery to ensure 100% client satisfaction is maintained.
- Investigate and resolve client-related queries and issues in a timely manner.
- Keep internal and external clients informed and educated regarding applicable process

issues, program progress, procedures and improvements.
- Other duties as may be reasonably required.

  • Client Service Coordinator

    2 months ago

    Bengaluru, Karnataka, India VAPS Knowledge Service Pvt Ltd Full time

    Develops and executes sales presentations to potential clients - Creates proposals for providing staffing services, customized to prospective clients needs - Develops and implements sales plans and associated activities - New Client Acquisition by engaging with key stakeholders in the prospective organization. - Creating new business opportunities &...

  • Client Service Associate

    3 days ago

    Bengaluru, Karnataka, India Planotech Group Full time

    We are hiring! Opening positions: 1. Operations / Client Service Associates 2. Technicians 3. 2D / 3D designers 4. Drivers 5. Associates in Accounts / Administration / HR "Freshers" are considered. Salary - According to the industry standards. **Job Types**: Full-time, Permanent, Internship **Benefits**: - Health insurance - Provident...

  • Client Service Associate

    2 days ago

    Bengaluru, India V Astute Full time

    **JD for Client Servicing Associate**: Client Relationship Management: Build and maintain strong, long-term relationships with clients to understand their business goals, marketing objects, and advertising requirements. Project Coordination: Act as point of contact for clients and internal teams, coordinating the execution of advertising campaigns,...

  • Associate - Cash Pb Client Service

    2 weeks ago

    Bengaluru, India BNP Paribas Full time

    ASSOCIATE - CASH PB CLIENT SERVICE (JOB NUMBER: OPE002519) **About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking...

  • Associate 2 - Client Service

    2 months ago

    Bengaluru, India State Street Full time

    **Associate 2: State Street** **Who we are looking for**: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and...

  • Client Services Associate I

    7 days ago

    Bengaluru, India ICON Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Associate - Cash Pb Client Service

    2 weeks ago

    Bengaluru, India BNP Paribas Full time

    About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under...

  • Client Services Associate I

    2 months ago

    Bengaluru, India ICON Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Client Services Associate I

    3 weeks ago

    Bengaluru, Karnataka, India ICON plc Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Client Services Associate I

    3 weeks ago

    Bengaluru, Karnataka, India ICON Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Operations Client Service Associate 2

    5 days ago

    Bengaluru, India State Street Full time

    Asset Owner Services: State Street : Senior Associate Why this role is important to us: The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients. What you will be responsible for: - Individual Contributor - Manage the day-to-day activities...

  • Client Services associate I

    2 weeks ago

    Bengaluru, India JPMorgan Chase Bank, N.A. Full time

    **Responsibilities**: Daily activities will include, but are not limited, to maintaining treasury products and accounts, research, and resolution of customer's treasury inquiries, preparing and collecting account documentation and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to be able to...

  • Operations Client Service Associate 2

    2 months ago

    Bengaluru, India State Street Full time

    **Associate 1/2-** **Service Delivery-Insurance: State Street** **Who we are looking for**: This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service...

  • Investment Planning Client Services Associate

    2 months ago

    Bengaluru, India Triedge Solution Full time

    position**:Investment Planning Client Services Associate Intern (ONLY FOR WOMEN)** location: Bengaluru duration: 2 Month(s) job roles: Communication and co-ordination skills required. MS Office skills are must. **Salary**: ₹10,000.00 - ₹15,000.00 per month Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to...

  • Client Account Services Associate I

    1 week ago

    Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Client Account Services (CAS) is committed to deliver long-term value to our stakeholders by investing in our great and diverse talent, that make it all possible. As a Business Group, it supports Client Onboarding by way of account opening, maintenance, closures, product entitlements & agent accounts supporting multiple businesses...

  • Client Servicing Associate

    3 days ago

    Bengaluru, India Blufig Digital Private Limited Full time

    **Responsibilities**: Client Service and Strategic Engagement: - Regularly meet with clients to present strategies, project deliverables, reports, and future plans. - Proficiently understand client requirements and effectively relay them to the content, design, and development teams. - Ensure the delivery of high-quality results in line with client...

  • Client Servicing Associate

    6 days ago

    Bengaluru, India Walnut Folks Full time

    **About us**: The Walnut Folks Group is a leading digital marketing conglomerate specialised in influencer marketing, SEO & performance marketing. Confluencr and Intent Farm are the 2 agencies that operate under the group. 5 Years+ Into Operations | 500+ Brand Campaigns | 80+ Team Members | Offices in Mumbai & Bangalore | 20+ Prestigious Awards **Founding...

  • Client Servicing Associate

    1 month ago

    Bengaluru, India Blufig Digital Private Limited Full time

    **Responsibilities**: Client Service and Strategic Engagement: - Regularly meet with clients to present strategies, project deliverables, reports, and future plans. - Proficiently understand client requirements and effectively relay them to the content, design, and development teams. - Ensure the delivery of high-quality results in line with client...

  • Client Services Associate

    6 days ago

    Bengaluru, India Physique 57 Full time

    ❖ SALES: - Serve as a brand ambassador, effectively promoting Physique 57 India's premier products and services to prospective clients. - Engage proactively with potential clients, understanding their fitness aspirations, and recommending tailored membership options. - Conduct comprehensive sales consultations, providing detailed insights into our...

  • Client Servicing

    3 weeks ago

    Bengaluru, India NextGrowth Labs Full time

    **Please read the description carefullyYour role as a Client Service Associate would be to establish relationships with new and existing clients, and solve their complex problems.There will be times when we may not have an existing solution for the problem - in such cases, you may need to work with internal teams to develop a solution.Here's a non-exhaustive...