Medical Receptionist

6 months ago


Gurugram Haryana, India Vmedica Multi Speciality Clinics Full time

As a Polyclinic Receptionist, your primary responsibility is to ensure the smooth and efficient operation of the front desk in a healthcare setting. You will be the first point of contact for patients, visitors, and medical professionals, playing a crucial role in providing excellent customer service and administrative support.

**Key Responsibilities**:

- **Patient Interaction**:

- Greet and assist patients and visitors in a friendly and professional manner.
- Register new patients and update existing patient information in the electronic medical records system.
- Provide information about clinic services, policies, and procedures.
- Schedule and confirm patient appointments, ensuring optimal utilization of available slots.
- **Telephone Management**:

- Answer and direct incoming phone calls to the appropriate staff or department.
- Take and relay messages accurately and promptly.
- Handle inquiries regarding appointments, services, and general information.
- **Appointment Scheduling**:

- Coordinate and manage the appointment calendar, ensuring efficient scheduling and avoiding conflicts.
- Work closely with medical staff to accommodate urgent appointments and prioritize patient needs.
- **Administrative Tasks**:

- Verify and update important information for both patients and doctors.
- Collect and process patient payments for services rendered.
- Maintain cleanliness and organization at the reception area.
- Manage and distribute incoming mails and calls.
- **Record Keeping**:

- Ensure accuracy and completeness of patient records.
- Safeguard patient confidentiality and adhere to clinic regulations.
- Assist in the preparation and maintenance of various reports and documentation.
- **Collaboration**:

- Liaise with medical professionals, nurses, and other staff to facilitate smooth patient flow.
- Collaborate with other administrative staff to address broader clinic operational needs.
- **Problem Resolution**:

- Address and resolve patient concerns or complaints promptly and professionally.
- Escalate issues to the appropriate personnel when necessary.

**Qualifications and Skills**:

- Graduation or equivalent; additional education or training in healthcare administration is a plus.
- Proven experience as a receptionist or in a similar customer service role, preferably in a medical setting.
- Proficiency in using electronic medical records (EMR) systems and basic computer skills.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of medical terminology and insurance processes is advantageous.

**Working Conditions**:

- Typically works in a climate-controlled office environment.
- May involve sitting for extended periods.
- Interaction with patients, medical professionals, and administrative staff is frequent.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)
- Hindi (preferred)


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