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Customer Service Representative

4 weeks ago

Dehra Dun, India Thriving Minds Full time

**Key Responsibilities**:

- Handle all incoming phone calls promptly and professionally
- Address patient queries and concerns via phone calls and WhatsApp in a compassionate and helpful manner.
- Manage and follow up with leads generated from various sources such as the website, Google, social media, and WhatsApp.
- Assist patients in scheduling appointments with our mental health professionals.
- Educate patients about the range of services offered by Thriving Minds and guide them to suitable options.
- Maintain accurate records of interactions with patients and update the CRM system accordingly.
- Provide comprehensive customer support, both over the phone and online.
- Collaborate with other staff to ensure seamless patient flow and effective communication.
- Provide support in administrative tasks, including data entry, filing, and handling medicalrecords as needed.
- Uphold the highest standards of patient confidentiality and data security.

**Qualifications and Requirements**:

- Minimum 2 years of experience in a similar role, preferably in a call centre.
- Excellent communication skills in both English and Hindi.
- Strong interpersonal skills and empathy.
- Ability to work efficiently under pressure.
- Proficiency in computer skills and familiarity with CRM software is preferred.
- Understanding of medical terms and processes will be advantageous.

Join us in our mission to provide exceptional mental health services at Thriving Minds. We look forward to welcoming you to our team

**Additional Information**:
**Joining Date**:15th March 2024
**Location**:Dehradun, Uttarakhand, India
**Job Timings**:9:00 AM - 6:00 PM, (1 weekly off)
**Expected CTC**:12,000 - 16,000 INR per month (based on experience and calibre)
**Minimum Experience**:2 years (preferably in a call centre)

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (required)
- Call center: 1 year (required)

**Language**:

- English (required)

Ability to Relocate:

- Dehradun, Uttarakhand: Relocate before starting work (required)

Work Location: In person

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