Call Center Executive
5 months ago
Job Description:
As a Call Center Executive, you will be responsible for handling inbound and outbound calls to assist customers with their inquiries, resolve issues, and provide exceptional service.
**Responsibilities**:
Answering and managing inbound calls from customers professionally and efficiently.
Making outbound calls to follow up on customer inquiries, provide information, and gather feedback.
Handling customer complaints, resolving issues, and escalating complex cases to higher authorities when necessary.
Maintaining accurate and up-to-date customer records in the database.
Achieving daily and monthly targets for call quality, resolution, and customer satisfaction.
Collaborating with team members and other departments to ensure seamless customer service.
Adhering to call center policies, procedures, and quality standards.
Participating in training sessions to stay updated on product knowledge and customer service best practices.
**Skills**:Excellent verbal communication skills in Hindi.
Strong customer service orientation and problem-solving abilities.
Ability to handle high call volumes and work in a fast-paced environment.
Basic computer skills and familiarity with CRM software.
Previous experience in a call center or customer service role is a plus.
**Education**:
Minimum of a Graduation or equivalent.
**Salary**: Up to ₹10,000.00 per month
**Benefits**:
- Internet reimbursement
Schedule:
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (preferred)
Ability to Relocate:
- Raipur, Chhattisgarh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 6232211130
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