Quality Auditor
6 months ago
Perform Daily/weekly/monthly quality assurance audits for call recordings of sales executives.
- Assist in implementing changes or modifications to the Agents Quality Assurance evaluation process.
- Provide management with timely reports documenting findings from the process audits that identify trends or opportunities for improvement.
- Assist the Operations team in employing innovative methods and give feedback to improve the overall customer experience
- Ensure that training needs are created and shared with Training team
- Participate in training and development of individuals when required
- Make recommendations to minimize/ eliminate errors in the process.
- Accurately completing approx. 500- 600 audits each month.
- Accurately reporting defects to the business units tracking the actions taken by the business unit
**Qualification & Criteria**:
- Minimum Graduation
- Minimum 1 - 2 years as QA - Call Auditing
- Excellent communication skills
- Excellent interpersonal skills
**Role**:Call Quality Analyst**
**Industry Type**:Finance & Consulting**
**Department**:Quality Assurance** **Call Audit**
**Employment Type: Full Time, Permanent**
**Role Category: Business Process Quality**
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Auditing: 1 year (preferred)
- tele sales: 1 year (preferred)
**Speak with the employer**
+91 8109388332
-
Quality Auditor
5 months ago
Shankar Nagar, Raipur, Chhattisgarh, India TRADENOW Full time**Job Title: Call Quality Auditor** **Job Type**: Full-time As a Call Quality Auditor, you will play a crucial role in ensuring the accuracy, professionalism, and compliance of our relationship managers' interactions with clients. You will be responsible for listening to the calls and reviewing chat communications to identify any deviations from company...
-
Quality Auditor
6 months ago
Raipur, Chhattisgarh, India Cafyo Pvt Ltd Full timeAs a Quality Auditor, you will be responsible for ensuring that our operations consistently meet or exceed established quality standards. You will play a crucial role in monitoring, evaluating, and providing feedback on the performance of our team members, with the ultimate goal of improving overall service quality and customer satisfaction. **Key...
-
Auditor
5 months ago
Civil Lines, Raipur, Chhattisgarh, India ASAP Recruitment Full time**Job description** Should have fluent English verbal/ writing. **Skills**: **Audit Support**: Office checkers assist auditors by preparing financial documents and records for audit processes. They may also help gather evidence and documentation to support audit findings. **Quality Control**: They perform quality control checks on financial reports,...
-
Voice Process Auditor
5 months ago
Raipur, Chhattisgarh, India DIVINE EMPIRE INDIA PVT. LTD. Full time**Roles and Responsibilities** - Quality audits for the entire Customer Relation team which would involve auditing the entire - Customer Relation calls and providing feedback to telecallers. - Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs. - Develop process improvement procedures to improve...
-
Quality Auditor
6 months ago
Shankar Nagar, Raipur, Chhattisgarh, India Fundtec Services LLP Full timeAs a QA your primary responsibility is to ensure the quality and accuracy of the processes and outputs within the organization. You will be tasked with evaluating various aspects of the operations to guarantee adherence to established standards, procedures, and client requirements. This role demands a meticulous approach, excellent analytical skills, and the...
-
Executive Internal Audit
6 months ago
Raipur, India Vandana Global Ltd Full time1. Assists in development of the company's annual audit plan. 2. Manages performance of audit assignments, reviews audit reports; edits reports prepared by other auditors. 3. Schedules and plans audits; initiates project planning, assess risk and develops audit direction. 4. Performs preliminary planning and establishes direction for audits, provides...
-
Quality Assurance Executive
5 months ago
New Rajendra Nagar, Raipur, Chhattisgarh, India Yatharth placement Full time**ob Description** We are looking for a young, dynamic, enthusiastic Quality Assurance Executive who is excellent at documentation and maintaining all sorts of compliance documents. Must be qualified in food technology and/or preservation sciences. **Duties and Responsibilities** - Maintain daily checklists of all factory activities - Conduct internal...
-
Officer Accounts
5 months ago
Raipur, India Shikshakji Full time**Position: Officer - Account** **Reporting to**: Sr. Manager **Brief about the Company**: JD Hardscapes Pvt. Ltd. stands as a proud member of the renowned Sona Group, an illustrious and diversified business conglomerate with a legacy spanning over half a century in Chhattisgarh. Our expansive footprint extends across various thriving sectors, each marked...
-
Senior Finance Director
1 month ago
Raipur (Ahmedabad), India The Edge Partnership - The Edge in Asia Full timeJob Title: Senior Finance DirectorWe are seeking a highly experienced Senior Finance Director to join our dynamic team at The Edge Partnership - The Edge in Asia. As a renowned ice cream manufacturer, we are committed to quality and innovation in the food and beverage industry. Our company has a rich heritage and a passion for creating delightful products,...
-
Chief Financial Officer
6 months ago
Raipur, Chhattisgarh, India SHREE NAKODA PIPE IMPEX PVT. LTD Full timeWe are seeking an experienced and driven Finance Controller to join our dynamic team. - The Finance Controller will play a pivotal role in overseeing and optimizing financial operations, ensuring accurate financial reporting, analyzing performance metrics, and providing strategic insights to facilitate informed decision-making. **RESPONSIBILITIES** -...
-
Cma
5 months ago
Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full timePOSITION- CMA Experiences - 3 to 5 yrs Salary - 25,000 to 45,000 Location - Raipur Call - 9111092638 Role: Assistant Financial controller is responsible for Financial accounting, statutory audit, Internal audits, Management reporting and responsible for compliance of the legal entity. The Assistant Financial controller will support the Financial...
-
Voice Process Executive
5 months ago
New Rajendra Nagar, Raipur, Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time**Roles and Responsibilities** - Quality audits for the entire Customer Relation team which would involve auditing the entire - Customer Relation calls and providing feedback to telecallers. - Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs. - Develop process improvement procedures to improve...