Customer Service Associate

1 month ago

Gurugram Haryana, India Careers at Tide Full time

**Department**: Member Support

**Who are Tide**:
At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We're looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

**What we're looking for**:
As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

**As a Customer Support Agent you'll be**:

- Spotting patterns is second nature to you, and you're always ready to highlight areas that can be improved
- Juggling priorities to ensure that members get the best support experience
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
- Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

**What makes you a great fit**:

- Excellent spoken and written English skills
- You have 1-4 years of experience as a customer support associate
- You can attend to all the customer queries, comments and concern posted to the company social media platform
- You can review all social media posts for accuracy
- Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
- You are confident talking with our customers to help them get the most from their current account
- Passion for problem-solving and finding solutions to difficult situations
- You are always on the lookout for recurring issues and help create new workflows to solve them
- Strong organisational skills
- Experience working in customer service for the finance industry
- Excellent computer skills
- You have some experience working in startups

**What you'll get in return**:

- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities

**Tide is a place for everyone**

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it's what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

LI-AP1

  • Customer Service Associate

    1 month ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...

  • Customer Service Associate

    7 days ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...

  • Customer Service Associate

    1 month ago

    Gurugram, Haryana, India Gabit Full time

    Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals. Our philosophy is rooted in the interconnectedness of health, and striking a balance between all...

  • Customer Service Associate

    4 weeks ago

    Gurugram, Haryana, India Crack-ED Full time

    Job Description: As a Customer Service Associate, you will play a crucial role in managing and optimizing communication channels to ensure smooth and efficient operations. Your responsibilities will include: - Excellent communication skills in both ENGLISH & HINDI. No MTI or RTI, grammatical issues - Good in hindi writing skills - Freshers and experienced...

  • Csa (Customer Service Associate)

    4 weeks ago

    Gurugram, Haryana, India HIRD LLC Full time

    **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective customers - Maintaining the database of the customers on a regular basis. - Obtaining customer...

  • Customer Service Associate

    2 months ago

    gurugram, India eTeam Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. Responsibilities: Attending training...

  • Customer Service Associate

    2 months ago

    Gurugram, India eTeam Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Customer Service Executive

    1 month ago

    Gurugram, Haryana, India ManpowerGroup Service Pvt Ltd Full time

    Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are metLiaison with stake holders for the deviations, Service NosAnalyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training...

  • Customer Service Associate

    5 days ago

    Gurugram, India The Luxury Closet Full time

    About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Guest Service Associate

    4 weeks ago

    Gurugram, Haryana, India Bombay Meri Jaan Full time

    **Guest Service Associates** Position: Guest Service Associate (Female) **Roles and Responsibilities**: - Provide excellent customer service to guests, addressing inquiries, concerns, and requests promptly and professionally. - Take and process customer orders accurately, ensuring timely delivery and maintaining high-quality service standards. - Possess a...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Guby Rogers Full time

    Job Title: Customer Experience Representative Location: Gurugram, Haryana Role: In-office About the Role: As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service. Here, you're not...

  • Customer Service Associate

    2 days ago

    Gurugram, Haryana, India Aspire Technologies Full time

    ROLE As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. satisfaction and expansion of your customer portfolio. RESPONSIBILITIES  Contribute ideas to resolve customer problems to improve productivity.  Maintain and update customer...

  • Customer Service

    1 month ago

    Gurugram, Haryana, India Millaince Consultants Full time

    Process: Flipkart **Designation**: Customer Success Associates (Voice Process) **Campaign Type**:Domestic **Total Number of Openings**: 100 Work from Office **Skills Required**: - Decent Communication skills required in English **Qualification**: - Graduate/Undergraduate both can apply - Male and female both can apply - Freshers can also...

  • Customer Service Associate

    19 hours ago

    Gurugram, Haryana, India Aspire Technologies Full time

    ROLE As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be...

  • International Customer Service

    3 hours ago

    Gurugram, Haryana, India Kareer Hub Full time

    **Profile - Customer Care Associate** - 5 Days working - Salary - Up to 29k CTC - ⁠Rotational shifts - ⁠Both Side cabs - ⁠1 time meal - Location: (Gurugram) - **Only Graduates can apply.** If interested, then drop your resume on Hr. Priyanshi 9650005227 **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Customer Support Associate Kannada / Marathi Language upto 4 LPA **Call Ankush : 9650005226** **Job Types**: Full-time, Fresher Pay: ₹17,000.00 - ₹25,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Yearly bonus **Education**: - Higher Secondary(12th Pass)...

  • Customer Service Associate

    2 weeks ago

    Gurugram, Haryana, India Advology Solution Full time

    We are hiring for Customer Service (Travel) Role - US Shifts Night shift only for our Gurgaon office. Good salary and 2 way cabs will be provided for night shift. Must be from International Travel Voice Experience only. Good communication skills mandate. Undergraduates can also apply. Pay: ₹20,000.00 - ₹35,000.00 per month **Benefits**: - Commuter...

  • Customer Support Associate

    1 month ago

    Gurugram, Haryana, India OneKEE Full time

    **JOB SUMMARY / OVERVIEW**: A Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers. **KEY RESPONSIBILITIES AND ACCOUNTABILITIES**: - Excellent customer service skills,...

  • Customer Support Associate

    4 weeks ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...

  • Associate, Corporate Secretarial

    1 month ago

    Gurugram, Haryana, India CSC (Corporation Service Company) Full time

    **Associate - Company Secretary** - **Location: Gurugram**: - **Schedule - 45hrs per week**: - **On Site An associate will ensure that a client's needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact for clients. Also, the person will be working in different jurisdictional regulations...