Guest Support Executive
3 weeks ago
**Job Location**: Hyderabad/Remote
**Responsibilities**:
- Provide exceptional support to guests, ensuring their needs are met and their expectations are exceeded
- Respond to guest inquiries and concerns in a timely and professional manner
- Resolve guest complaints and issues effectively and efficiently
- Maintain accurate guest records and documentation
- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure guest satisfaction and resolve issues
- Identify and recommend process improvements to enhance the guest experience
- Stay up-to-date with product knowledge and industry trends to provide accurate and relevant information to guests
- Meet or exceed guest service performance metrics, including response time, resolution time, and guest satisfaction.
**Requirements**:
- Proven 3+ years of experience in guest support or a related field, with a strong customer service background
- Excellent communication and interpersonal skills, with the ability to communicate effectively with guests and cross-functional teams
- Strong problem-solving and decision-making skills, with the ability to handle complex and challenging guest issues
- Strong attention to detail and accuracy
- Ability to work in a fast-paced and dynamic environment, and adapt to changing priorities and requirements
- Strong time-management and organizational skills
- Proficient in Microsoft Office
**Personal Attributes**:
- Fiercely loyal
- Efficient with time management
- Proactive with a ‘Can do’ attitude
- Calm under pressure
- Highly meticulous with work
- Problem solver
**Compensation & Benefits**:
- Competitive annual salary ( Salary upto 30,000 Per Month )
- Bonuses
**Working Hours**:
- 1:30 PM to 10:30 PM - IST
If you are a highly motivated and customer-focused professional with proven experience in guest support or a related field, please submit your resume and cover letter for consideration. We look forward to hearing from you.
Top of Form
**Salary**: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- UK shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
Work Location: Hybrid remote in Hyderabad, Telangana
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