Customer Service

2 months ago


Bengaluru Karnataka, India Fortanix Full time

Description

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle - at rest, in motion, and in use across any enterprise IT infrastructure - public cloud, on-premises, hybrid cloud, and SaaS.

**Responsibilities**:
Provide customer service, customer setup, and onboarding
Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
Review purchase order and quote, responsible for order fulfillment and RMA process, execute international and domestic shipping
Provision SaaS account
Create documentation to standardize processes
Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
Provide on-call after-hours support on an as-needed basis

**Requirements**:
**You are someone who**:
Pays attention to detail
Is extremely responsive and able to get back to customers in minutes in most cases
Can work independently, while also being an effective member of a team
Knows how to collect, create, and track support tickets
Keeps a track of new requests coming from customers
Stay current with the latest tools and methodologies

**You have**:
Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
BS in Business, Finance or equivalent
Knowledge of logistic, Incoterms
Nice to have order fulfillment and RMA experience
Excellent English language communication skills, both verbal and written
Highly organized with an acute attention for details
Ability to work in a highly fast paced, rapid growth environment

**Benefits**:

- Top range of market compensation
- A friendly culture that brings the best out of everybody
- Mediclaim Insurance - Employees and their eligible dependents including dental coverage
- Personal Accident Insurance
- Internet Reimbursement



  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone Pay: ₹14,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...


  • Bengaluru, Karnataka, India victaman service private limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day...


  • Bengaluru, Karnataka, India Right Track Corporate Service Full time

    Hi, Opening for voice Process Graduates/ Under graduates diploma Experience: Freshers and Experience **Salary**: 15000-20000 Languages: English + Kannada Work Location : Singasandra Interview Mode : F2F Interested can contact **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift - Morning...

  • Voice Process

    1 month ago


    Bengaluru, India Customer Service Executive Full time

    An inbound customer support service of BPO directly addresses this issue by providing customized services, such as inquiry handling, technical support, phone answering, customer surveys, and medical answering services. **Salary**: ₹15,000.00 - ₹20,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Bengaluru, Karnataka, India Credvent Service Pvt Ltd Full time

    Contacting Potential clients, Providing details about the services, Providing guidance to the clients in credit score improvement. Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (required) **Language**: -...


  • Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full time

    CSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...


  • Bengaluru, India Customer Care Executive Full time

    Managing incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...

  • Customer Service

    2 days ago


    Bengaluru, Karnataka, India Andor tech India Pvt Ltd Full time

    Customer Service Representative **Duties**: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to maximize customer satisfaction and company revenue - Analyze customer needs and provide appropriate solutions or recommendations - Accurately enter and update customer information in the...

  • Customer Service

    6 hours ago


    Bengaluru, Karnataka, India Hirex Full time

    **Retail Customer Service Responsibilities**: - Learn about our products and provide accurate information about their features and pricing to our customers - Greet and direct customers as they enter the store - Listen to customer feedback and pass it on to the store manager - Keep customers informed about the latest discounts and special offers - Manage...

  • Customer Service

    2 months ago


    Bengaluru, Karnataka, India Fortanix Full time

    Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle - at rest, in motion, and in use across any enterprise IT infrastructure - public cloud, on-premises, hybrid cloud, and...

  • Customer Service

    6 hours ago


    Bengaluru, Karnataka, India Swedish ME Steel Pvt ltd Full time

    Swedish ME Steel is a leading provider of special steel and complete maintenance solutions in the Middle East and Indian subcontinent with over 20 years of experience in the region. With the head office in the UAE with customers spread across the region, Swedish ME Steel offers highly local and highly technical service. This is made possible with...

  • Customer Service

    1 month ago


    Bengaluru, Karnataka, India Straumann Group Full time

    **KEY RESPONSIBILITIES**: - Provide daily customer service support - Answers telephone promptly to handle customer queries and take product orders and provide written communications - Mail response to all stake holders within 24hours. - Undertake accurate entry of customer order data to SAP through Service provider / Finance - Provide accurate product...

  • Customer Service

    6 hours ago


    Bengaluru, Karnataka, India Genesis HR Services Full time

    **Customer Service: Voice Process (International / Domestic)** **Min Exp - 1.7 Years** **CTC**: - Upto 5.14 LPA **Work Schedule**: 5 days a week, 2 days off(Rotational) **Shifts**:24*7 (Rotational) **Work From Office (WFO)** **Location**: Bangalore **Transportation**: 2-way cab Immediate Joiners needed || References would be highly...

  • Customer Service

    3 weeks ago


    Bengaluru, Karnataka, India Subhadrajobs consultancy Full time

    Hi We are Hiring for the Customer Service Executive for the BPO, We are Giving a free jobs. WORK FROM OFFICE. Customer Support - Voice Process Qualification : Any Graduate+ Freshers and experienced both Versant -3 or 4 6 Days working Rotational shift for 9hrs between 9AM - 9PM for male, 9AM -8PM for female Rotational Off Work from Office CTC :...


  • Bengaluru, India Right Track Corporate Service Full time

    Hiring for the domestic voice process Job location: White field Experience inbound process and out bound process 1 to 2 years CTC 30,000 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,358.59 - ₹30,760.17 per month Schedule: - Rotational shift Ability to commute/relocate: - Bengaluru - 560048, Karnataka: Reliably commute or...