Customer Service Officer
2 months ago
**Key Accountabilities**
Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
- Sourcing of asset products including JDL renewal & NTB and other asset products.
- Term Deposit book growth - incremental and NTB.
- Increase of Fee Income by Forex fee income and cross selling of TPP.
Digital onboarding of customers.
- AML/KYC/RE-KYC & Other operational & compliance adherence
- Ensure timely completion of training modules assigned.
- Ensure complaints are responded to and addressed in a timely manner.
- Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
- Compliance to audit observations
**Primary Location**: India-Andhra Pradesh-Kakinada
**Job**: Operations
**Schedule**: Regular
**Employee Status**:
Full-time
**Job Posting**: Jun 13, 2023, 2:34:23 AM
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