Telecaller

6 months ago


Lucknow, India Housepartner Full time

Job Title: Telecaller

Department: Sales/Customer Service

Location: Lucknow

Job Summary:
As a Telecaller in our organization, you will be responsible for making outbound calls to potential customers and existing clients. Your primary goal will be to generate leads, promote our products or services, and provide exceptional customer service. Through effective communication and persuasive skills, you will play a crucial role in building and maintaining positive relationships with our customers.

Key Responsibilities:

- Make outbound calls to prospective customers and existing clients based on assigned lists or databases.
- Introduce our products or services, explain their features, and highlight their benefits to potential customers.
- Handle incoming calls from customers, address their inquiries, and provide accurate and timely information.
- Adhere to provided call scripts or guidelines to maintain consistency and professionalism during calls.
- Maintain a customer database, regularly updating customer information, and recording relevant call details for future reference.
- Achieve daily, weekly, and monthly targets regarding call volumes, leads generated, or sales closed.
- Identify customer needs and preferences, offer appropriate solutions, and utilize upselling or cross-selling techniques when applicable.
- Collaborate with team members, sales representatives, or other departments to resolve customer issues or escalate complex queries.
- Stay updated with product knowledge, industry trends, and competitive offerings to provide accurate and relevant information to customers.
- Adhere to company policies, guidelines, and ethical standards while interacting with customers and handling sensitive information.

Qualifications and Skills:

- Minimum qualification: Graduation.
- Proven experience in telemarketing, customer service, or sales roles preferred.
- Excellent verbal communication skills with a clear and pleasant phone manner.
- Strong persuasion and negotiation abilities to convert leads into sales.
- Active listening skills to understand customer needs and respond appropriately.
- Basic computer knowledge and familiarity with CRM software or call center systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail to maintain accurate customer records.
- Positive and resilient attitude with the ability to handle rejection and objections professionally.
- Depending on the target customer base, proficiency in multiple languages may be advantageous.

Salary and Benefits:

- Benefits: PF (Provident Fund) and Medical allowance will be applicable after confirmation.

Recruitment Policy:

- We won’t charge any fee for the recruitment of an employee, nor will our employees ask for any fee.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Lucknow, Uttar Pradesh (required)

Ability to Relocate:

- Lucknow, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 7800034438


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