Hotel Receptionist

4 weeks ago

Puducherry Puducherry, India Nautical Escape Full time

Job Description: Receptionist - Nautical Escape Homestay

Position:Receptionist

Location:Nautical Escape, White Town, Pondicherry

Employment Type: Full-Time/Part-Time

About Nautical Escape:
Nautical Escape is a cozy and traditional homestay located in the heart of Pondicherry’s White Town, just a stone's throw from the main beach. We provide a warm and welcoming experience for guests of all ages with a choice of AC and non-AC accommodations.

Job Summary:
We are looking for a friendly and professional receptionist to be the face of Nautical Escape. As the first point of contact for our guests, you will play a crucial role in delivering excellent customer service, managing bookings, and ensuring our guests feel at home.

**Responsibilities**:

- Guest Relations:

- Greet guests warmly upon arrival and provide a seamless check-in and check-out process.
- Address guest inquiries, requests, and complaints promptly and courteously.
- Provide information about local attractions, restaurants, and services.

Reservation Management:

- Handle room bookings and reservations via online travel agencies (OTAs), phone, and walk-ins.
- Update the booking system to reflect current room availability and ensure accuracy.
- Administrative Tasks:

- Manage payment processing and maintain accurate records of transactions.
- Maintain a neat and organized reception area.

Operational Support:

- Coordinate with housekeeping to ensure rooms are clean and ready for new guests.
- Handle basic record-keeping and reporting tasks.

**Requirements**:

- Prior experience as a receptionist or in customer service is preferred but not mandatory.
- Strong English, Hindi and French (not mandatory) communication and interpersonal skills.
- Basic computer proficiency (experience with booking systems is a plus).
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work on weekends and holidays as needed.

What We Offer:

- A friendly and supportive work environment.
- Competitive salary with potential for bonuses based on performance.
- Opportunities for growth within the company.

Join us at Nautical Escape and be a part of a warm and vibrant team that brings the best of Pondicherry hospitality to our guests

To Apply:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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