Customer Service Representative

4 weeks ago


Sriperumbudur, India Flex Full time

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary

The Regional Service Executive position will be based in Chennai and will be supporting South region (Tamilnadu/Karnataka).

Here is a glimpse of what you’ll do
- Administer and Support ASPs (Authorized Service Partner) in this region

Here is some of what you’ll need (required)
- Technical Degree / Diploma computer/electronics/communication engineering is must
- Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
- Must have understanding of service network, able to identify and resolve ASPs
- Able to achieve KPIs as per SLAs
- Should be able to work in complex situations, able to handle the same

Here are a few of our preferred experiences
- Should have experience in handling multiple service outlets (mobile)
- Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
- Providing technical training to regional ASP
- Demonstrating new product to ASP
- Technical Audit
- Basics in Excel (Data validation, VLOOKUP/Pivot/text to column etc.)

LP17

Job Category

Operations

**Required Skills**:
Optional Skills:


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