Housekeeping Ambassador

6 months ago

Mumbai, India Sofitel Mumbai BKC Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Housekeeping Attendant
- Receive work assignment and keys then proceed to assigned area.
- Clean guestroom in the following order : early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
- Deposits all lost and found items to housekeeping office.
- Keeps floor linen room closet clean and locked at all times.
- Refolds linen and arranges shelves.
- Completes special daily work assignment.
- Does physical room status check then fills out room status report form.
- Does especial cleaning project assigned by the superior.
- Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
- Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
- Clean the housekeeping equipment after every use.
- Notify superior of any guests who are sick or suspicious looking character on the floors.
- Report to superior defective machines, tools, cleaning equipment, immediately.
- Is aware of guest needs and services provided by housekeeping.
- Greet guest at the corridor/entrance door and assist with check in.
- Ensures that rooms are cleaned before the guest returns.
- Update extra items in the room and arrange on guest request or as per history.
- Checks and replenishes mini-bar items.
- Sends guest clothing to laundry and ensure timely return.
- Carries other services asked for by guest.
- Ensure a high standard of cleanliness of corridor and public areas.
- Provides turn down service.
- Makes up rollaway beds/baby cribs and delivers them when needed.
- Raise alarm immediately if fire / smoke are detected on the floors.Report to service coordinator/ supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway.

**Qualifications**:
Graduation in hospitality Management or other relevant degree

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