Principal Oracle Dba

3 days ago

Bengaluru, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

**JOB DESCRIPTION**

**RESPONSIBILITIES**

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database & Exadata) requiring high level of technical expertise
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product/platform testing
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creates /reviews Knowledge Articles
- Contributes significantly towards the “My Oracle Support” Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

**Who are we looking for?**

**QUALIFICATIONS**
- Greater than 10 years of industry experience
- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
- Oracle OCP DBA certification - Preferred
- Oracle OCM DBA Certification is a plus

**TECHNICALSKILLS**

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. He/She should possess the following technical skills:

- Database architecture knowledge and administration
- Good knowledge on Exadata, Exadata Cloud and OCI architectures.
- Experience with cloud technologies from different vendors
- Thorough understanding of the Oracle database features
- Extensive hands on interaction with large Database management systems
- Real Application Cluster (RAC) & ASM/Storage areas
- ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Golden Gate & Replication
- Enterprise Manager
- General UNIX/Linux concepts & Administration
- Managing Kernel Parameters, Partitioning and File systems
- Operating systems expertise will be an added advantage.

**PERSONAL ATTRIBUTES**
- Self-driven and result oriented
- Strong Problem solving/analytical skills
- Strong customer support and client relation skills
- Ability to work effectively in high volume & high pressure situations
- Ability & Flexibility to work late shifts
- Effective communication (verbal & written)
- Ability to Network (internal & external)
- Strong willingness to learn new technologies / skills
- Ability to Influence/negotiate
- Team player
- Customer focused
- Confident and decisive
- Enthusiastic
- Ability to Coach / share knowledge
- Ability to write technical Bulletins

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