Customer Care Executive

6 months ago

Kowdiar Thiruvananthapuram Kerala, India Happy Jobs Full time

We are seeking a dynamic and customer-focused individual to join our clinic as a Customer Care Executive. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a positive and seamless experience within our healthcare facility.

**Responsibilities**:

- **Patient Interaction**: Serve as the primary liaison between the clinic and its patients. Greet visitors, answer phone calls, and respond to inquiries with a friendly and professional demeanor.
- **Appointment Scheduling**: Efficiently manage appointment bookings, cancellations, and rescheduling to optimize the clinic's schedule. Coordinate with healthcare providers to ensure accurate and timely scheduling.
- **Information Dissemination**: Provide accurate information about clinic services, procedures, and general healthcare information. Assist patients in understanding their medical insurance coverage and guide them through necessary paperwork.
- **Complaint Resolution**: Handle patient concerns and complaints with empathy and professionalism. Collaborate with internal teams to address and resolve issues, ensuring a positive resolution for the patient.
- **Follow-up Communication**: Conduct follow-up calls to gather feedback from patients regarding their experience. Use feedback to identify areas for improvement and contribute to enhancing overall patient satisfaction.
- **Administrative Support**: Assist in various administrative tasks, such as maintaining patient records, verifying insurance information, and processing necessary documentation.
- **Maintain Confidentiality**: Adhere to strict confidentiality standards when handling patient information and ensure compliance with healthcare privacy regulations.
- **Team Collaboration**: Work collaboratively with healthcare providers, administrative staff, and other team members to facilitate smooth clinic operations.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Empathetic and patient-oriented approach to customer service.
- Strong organizational and multitasking abilities.
- Knowledge of medical terminology and basic healthcare processes is a plus.
- Proficiency in using office software and electronic health records systems.

Qualifications:

- **any degree with additional education or certification in healthcare administration is a plus.**:

- **basic computer knowlegde ( preferably MS Office)**:

- **Previous experience in a customer service role, preferably in a healthcare setting.**:

- **Ability to handle challenging situations with composure and professionalism.**

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Kowdiar, Thiruvananthapuram, Kerala (required)

Ability to Relocate:

- Kowdiar, Thiruvananthapuram, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8075407408

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