Social Media Specialist

3 weeks ago


Delhi, India Innvocon Learning Solutions Full time

Roles and Responsibilities:

- **Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc**.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.

Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures

Requirements:

- Minimum 6 months of experience in handling escalations on the Social Media Platform
- Customer Centric approach
- Excellent written & verbal communication skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- on which social media platforms, have you handled customer grievances ? Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.

**Experience**:

- total work: 2 years (preferred)
- handling Social Media escalations: 1 year (preferred)

**Speak with the employer**
+91 7351503454



  • Delhi, India ProtonX Media Full time

    Company DescriptionWelcome to ProtonX Media! ProtonX Media is a digital marketing agency that offers a perfect blend of technology and marketing processes. Our young and enthusiastic team of digital marketing experts always works rigorously to bring out smart and fresh ideas for the ever-changing digital marketing world.Role DescriptionThis is a full-time...


  • New Delhi, India ProtonX Media Full time

    Company DescriptionWelcome to ProtonX Media! ProtonX Media is a digital marketing agency that offers a perfect blend of technology and marketing processes. Our young and enthusiastic team of digital marketing experts always works rigorously to bring out smart and fresh ideas for the ever-changing digital marketing world. Role DescriptionThis is a full-time...


  • New Delhi, India ProtonX Media Full time

    Company DescriptionWelcome to ProtonX Media! ProtonX Media is a digital marketing agency that offers a perfect blend of technology and marketing processes. Our young and enthusiastic team of digital marketing experts always works rigorously to bring out smart and fresh ideas for the ever-changing digital marketing world. Role DescriptionThis is a full-time...

  • Social Media Executive

    2 months ago


    New Delhi, India RishiRaj Media Full time

    Job Description: Social Media Marketing Role Position: Social Media Marketing Specialist Job Summary: We are seeking a skilled and experienced Social Media Marketing Specialist to join our team. As a Social Media Marketing Specialist, you will be responsible for developing and implementing social media marketing strategies to enhance our brand presence and...

  • Social Media Executive

    18 hours ago


    New Delhi, India RishiRaj Media Full time

    Job Description: Social Media Marketing Role Position: Social Media Marketing Specialist Job Summary: We are seeking a skilled and experienced Social Media Marketing Specialist to join our team. As a Social Media Marketing Specialist, you will be responsible for developing and implementing social media marketing strategies to enhance our brand presence and...


  • Rajouri Garden, Delhi, Delhi, India Elevate Social Media Full time

    We are seeking a motivated and creative individual to join our team as a Social Media Marketing Executive. You will have the opportunity to learn from and work alongside our experienced marketing team. You will be responsible for assisting in the development and execution of social media campaigns across various platforms, including but not limited to...


  • Rajouri Garden, Delhi, Delhi, India Elevate Social Media Full time

    We are seeking a motivated and creative individual to join our team as a Social Media Marketing Intern. As an intern, you will have the opportunity to learn from and work alongside our experienced marketing team. You will be responsible for assisting in the development and execution of social media campaigns across various platforms, including but not...


  • Rajouri Garden, Delhi, Delhi, India Elevate Social Media Full time

    We are seeking a motivated and creative individual to join our team as a Social Media Marketing Executive. You will have the opportunity to learn from and work alongside our experienced marketing team. You will be responsible for assisting in the development and execution of social media campaigns across various platforms, including but not limited to...


  • Rajouri Garden, Delhi, Delhi, India Elevate Social Media Full time

    We are seeking a motivated and creative individual to join our team as a Social Media Marketing Executive. You will have the opportunity to learn from and work alongside our experienced marketing team. You will be responsible for assisting in the development and execution of social media campaigns across various platforms, including but not limited to...

  • Social Media

    1 week ago


    Malviya Nagar, Delhi, Delhi, India Avanti Media News Channel Full time

    A social media specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. Social media specialists are knowledgeable in various social media platforms and utilize analytics to drive customer engagement, website traffic, and...


  • Delhi, Delhi, India Social Pumpkin Full time

    Job Title: Social Media ManagerLocation: Rohini Sec-3Department: Advertising & MarketingWorking days: 6 DaysCompany DescriptionSocial Pumpkin is a social media marketing group located in Delhi, India. Our goal is to provide our clients with personalized and efficient marketing formulas to produce satisfactory results that identify with their brand. We...


  • Delhi, Delhi, India Social Sauce Full time

    Company DescriptionSocial Sauce is a Multi Channel Network based in New Delhi. We specialize in content management, production, and monetization for social media platforms. Our mission is to help creators grow their online presence and reach a wider audience. Follow us on Instagram to see our latest work.Role DescriptionThis is a full-time on-site role for...


  • Delhi, Delhi, India Social Sauce Full time

    Company DescriptionSocial Sauce is a Multi Channel Network based in New Delhi. We specialize in content management, production, and monetization for social media platforms. Our mission is tohelp creators grow their online presence and reach a wider audience. Follow us on Instagram to see our latest work.Role DescriptionThis is a full-time on-site role for a...


  • Delhi, Delhi, India SOCIAL EMERGER Full time

    We are seeking a Social Media Coordinator to oversee and curate content across our company's social media platforms, including Facebook, Instagram, and LinkedIn. Your role will involve close collaboration with our marketing team to conceptualize compelling content that enhances our brand presence and captivates our intended...


  • Delhi, India Blaze The Entity Full time

    Company Description Welcome to Blaze Marketing Agency, a creative and strategic marketing agency located in Vishakhapatnam. Our team specializes in crafting tailored marketing solutions that ignite brands and drive results. With expertise in SEO, content marketing, and social media management, we help businesses blaze a trail in their industry. Let's connect...


  • Delhi, India SOCIAL EMERGER Full time

    We are seeking a Social Media Coordinator to oversee and curate content across our company's social media platforms, including Facebook, Instagram, and LinkedIn. Your role will involve close collaboration with our marketing team to conceptualize compelling content that enhances our brand presence and captivates our intended...


  • Delhi, Delhi, India Shyona Technologies Full time

    NOTE THIS IS URGENT HIRING , ONLY APPLY IF YOU ARTE AVAILABLE TO START IMMEDIATELY.Role DescriptionThis is a full-time remote role for a Social Media Marketing Specialist. The Social Media Marketing Specialist will be responsible for managing social media platforms, creating engaging social media content, implementing digital marketing strategies, and...


  • Delhi, Delhi, India Looks Salon Full time

    Role Des >criptionThis is a full-time on-site role for a Social Media Marketing Specialist at LOOKS Salon Pvt. Ltd. located in New Delhi. The Social Media Marketing Specialist will be responsible for managing social media platforms, creating social media content, designing and executing digital marketing campaigns, and communicating with internal and...


  • delhi, India Shyona Technologies Full time

    NOTE THIS IS URGENT HIRING , ONLY APPLY IF YOU ARTE AVAILABLE TO START IMMEDIATELY.Role DescriptionThis is a full-time remote role for a Social Media Marketing Specialist. The Social Media Marketing Specialist will be responsible for managing social media platforms, creating engaging social media content, implementing digital marketing strategies, and...


  • Delhi, India visitant.ai Full time

    Company Description Visitant.ai is a leading digital skills training provider that specializes in disciplines such as Data Science, Cloud Computing, Project Management, Digital Marketing, and more. We offer individual courses, certification programs, and partnerships with renowned universities to equip professionals with work-ready skills. Our practical and...