Calling Executive

2 weeks ago


Mumbai Maharashtra, India Harjai Computers Full time

SKILLS EXPERIENCE

Strong written and verbal communication.

Work under pressure

2-3 Years of experience working in an outbound and inbound call center.

Strong knowledge on the call center systems like IVR, Dialler, Ticketing System, Training Module, Knowledge Base.

Previous record of making improvements using his skills, knowledge and experience.

Strong stakeholders communication skills internal and external, vertical and horizontal.

Key Roles and Responsibilities

1. Listen, Recieve, Analyse and respond to Parent queries, requests, Complaints and suggestions.

2. Refer Vibgyor Process, Policies, SOPs, to communicate the parents.

3.Use Systems like PSR, ERP, Student KARE to refer the issues and updates.


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