Customer Support Executive

3 weeks ago


Chennai, India Goodwill Wealth Management Pvt Ltd Full time

**Goodwill Wealth Management Pvt. Ltd.** is a **_Stock Brokerage_** company with a presence all over India with over 70 branches currently looking to hire **Customer Support Executives** to help out our clients regarding any issues they face while trading. Job Description includes:

- Attending Incoming Calls of clients & resolving their issues which may range from Payment Update for Trading A/Cs to resolving issues regarding rejected orders in the Stock Exchanges.
- Occasionally handling Chat Support and helping clients regarding similar issues as stated above.
- Collecting details of prospective clients who have contacted us for A/C Opening and forwarding them to the Sales Team.
- Making Outgoing Calls to clients who have been inactive for some time & resolving their issues and getting them to start trading. (Incentives Applicable for successful Reactivation of Existing Inactive Clients).
- Collecting Feedback from Clients regarding our services and how we can improve them while getting them to rate us across various platforms.
- Maintaining a High Level of Professionalism while handling calls from Clients.
- Will be required to pass NISM certification after joining us, the training for which will be provided.

Freshers are welcome to apply. Training for the job will be provided & performance metrics include maintaining minimum mandated Call Duration, Chats Handled, Issues Resolved, Ratings from Clients & A/Cs Reactivated. **_Yearly Appraisals with Pay Raises Applicable based on Performance._**

**Job Type**: Full Time, Permanent.

Pay: INR 14,000 to INR 24,000 per month Take Home (In Hand). PF & Taxes Extra.

**Job Types**: Full-time, Fresher, Permanent

Pay: ₹17,500.00 - ₹27,800.00 per month

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Bangalore City, Bengaluru - 560100, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 7002797319
- Health insurance



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