Customer Service Associate

3 weeks ago

Bengaluru Karnataka, India TE Connectivity Full time

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Roles & Responsibilities**:

- Communication with the international internal customers in English
- Manual Order Entry
- Manual Order Changes
- Manual Scheduling Agreement updates, Quote Entry
- Create credits, debits, pro forma invoices or returns
- Proactive Backlog Management
- Delivery note creation and ATP checks
- Handling of Customer Portals
- Supporting EDI
- Maintaining Customer Profiles
- All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
- Gain an understanding of other transactional tasks served by the team
- Securing the usage of Standard Work Instruction and Customer Profile for every transaction
- Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
- Responsibility of high quality & on time delivery
- Willingness to learn new tasks as per business requirements
- Ensuring a constant usage of Leader Standard Work
- Active participation in daily PIM
- Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
- Drive TEOA according to Star Level requirements

**Qualifications And Expereince**:

- Graduation in any stream
- Minimum 3-4 years of work experience in Customer Service environment - Order management domain. Hands on experience in SAP is preferred
- Good knowledge in Outlook, SAP, MS Office tools, Web Portals
- Very good written & verbal communication skills
- Performance oriented
- Team player, Quality focused
- Highly motivated, Willingness to quickly adapt to new situations and tasks.
- Willing to work in any shift
- Collaboration with the co-workers in the Team

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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