Customer Service Associate
2 weeks ago
A customer service associate is a professional who interacts with customers on behalf of a company, providing information about products and services, resolving issues, and addressing concerns. The job role of a customer service associate typically involves:
- Responding to customer inquiries: A customer service associate must be able to answer questions about products, services, policies, and procedures.
- Resolving customer issues: A customer service associate must be able to help customers resolve issues and complaints in a timely and efficient manner.
- Providing customer support: A customer service associate must be able to provide support to customers who are experiencing technical difficulties or other issues.
- Maintaining customer records: A customer service associate must be able to maintain accurate records of customer interactions, including complaints, inquiries, and feedback.
- Upselling and cross-selling: A customer service associate must be able to identify opportunities for upselling and cross-selling products and services to customers.
- Collaborating with other departments: A customer service associate may need to collaborate with other departments, such as sales or technical support, to resolve customer issues.
- Maintaining a positive attitude: A customer service associate must maintain a positive attitude when interacting with customers, even in difficult situations.
Overall, the job of a customer service associate requires strong communication skills, problem-solving skills, and the ability to work under pressure.
**Job Types**: Full-time, Fresher
**Salary**: ₹11,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Flexible shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (required)
- total work (required)
**Language**:
- English (preferred)
- Hindi (preferred)
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