Customer Service Associate

2 weeks ago


Bengaluru, India Evil India Pvt Ltd Full time

A customer service associate is a professional who interacts with customers on behalf of a company, providing information about products and services, resolving issues, and addressing concerns. The job role of a customer service associate typically involves:

- Responding to customer inquiries: A customer service associate must be able to answer questions about products, services, policies, and procedures.
- Resolving customer issues: A customer service associate must be able to help customers resolve issues and complaints in a timely and efficient manner.
- Providing customer support: A customer service associate must be able to provide support to customers who are experiencing technical difficulties or other issues.
- Maintaining customer records: A customer service associate must be able to maintain accurate records of customer interactions, including complaints, inquiries, and feedback.
- Upselling and cross-selling: A customer service associate must be able to identify opportunities for upselling and cross-selling products and services to customers.
- Collaborating with other departments: A customer service associate may need to collaborate with other departments, such as sales or technical support, to resolve customer issues.
- Maintaining a positive attitude: A customer service associate must maintain a positive attitude when interacting with customers, even in difficult situations.

Overall, the job of a customer service associate requires strong communication skills, problem-solving skills, and the ability to work under pressure.

**Job Types**: Full-time, Fresher

**Salary**: ₹11,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- English (preferred)
- Hindi (preferred)



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