Platform Moderator

4 weeks ago

Mumbai, India Coto Full time

We are seeking a highly motivated and responsible individual to join our team as a **Social Media Platform Moderator.**

**FULL-TIME, Mumbai (onsite) role.**
- **Responsibilities**:_
- Content Moderation: Review and moderate user-generated content, including posts, comments, images, and videos, to ensure compliance with community guidelines and policies.
- Policy Enforcement: Take appropriate action on content that violates community guidelines, such as removing offensive or inappropriate material, issuing warnings, and escalating severe violations to higher management.
- User Support: Respond promptly and professionally to user inquiries, concerns, and reports, providing assistance and guidance as needed.
- Conflict Resolution: Address and resolve user disputes and conflicts in a fair and diplomatic manner, promoting positive and constructive dialogue.
- Community Engagement: Encourage user participation and engagement through proactive interaction, fostering a sense of community and collaboration.
- Trend and User Behavior Analysis: Monitor platform activity, identify emerging trends, and report any potential risks or opportunities to improve the user experience.
- Reporting and Documentation: Maintain accurate records of flagged content, user interactions, and moderation actions taken for future reference and reporting purposes.
- Policy Development: Refine and improve community guidelines and policies based on user feedback and industry best practices.
- **Qualifications**:_
- Education: Bachelor's degree in a relevant field (communications, media studies, psychology, or related disciplines) or equivalent practical experience.
- Experience: Previous experience in content moderation, customer support, or community management roles is preferred.
- Knowledge of Social Media: Familiarity with popular social media platforms, their features, and community dynamics.
- Strong Communication Skills: Excellent written and verbal communication skills with the ability to interact professionally and empathetically with users from diverse backgrounds.
- Problem-Solving: Strong analytical and problem-solving abilities to assess content and make appropriate moderation decisions.
- Attention to Detail: Keen eye for detail to identify policy violations and maintain platform quality.
- Time Management: Ability to prioritize tasks and work efficiently in a fast-paced environment with shifting priorities and high volume of content.
- Cultural Sensitivity: Understanding of cultural nuances and sensitivity to diverse perspectives and experiences.
- Tech-Savviness: Comfortable using various social media platforms, moderation tools, and content management systems.
- Ethical Conduct: Demonstrates integrity and maintains confidentiality in handling sensitive information and user data.

**Role**: Full-time

**Based**: Mumbai office

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in content moderation?

Work Location: In person

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