Technology Operations
2 weeks ago
**JOB DESCRIPTION** Test Integration and Implementation** is a change delivery organization within the CIB’s Digital & Platform Services (D&PS). TI&I is responsible for transforming testing, data, environments, and release management, to support migration to the cloud, adoption of AI, improvements to the stability environment, and better integration and implementation of our Payments products and services for our clients. TI&I capabilities include end-to-end test management and automation, business analysis, data analytics and program management, which are tailored to enable strategic initiatives in Payments.
**LOB Description**
Payments Technology supports the Payments global franchise across treasury services (cash management, foreign exchange, liquidity, escrow and real-time payment solutions), global trade finance, merchant services and commercial card offerings to clients and supports the payment hub for JPMorgan Chase, the largest payment network in the world.
**Role Description**
J.P. Morgan is seeking a Vice President to work alongside various stakeholders with a goal of providing an improved client experience across our payments products. The VP will be responsible for understanding and documenting the current landscape, establishing and analyzing data to drive improvements, improve the intake of work (up front engagement to improve readiness. This will involve preparing and facilitating regular updates to senior management, establishing key performance indicators and benefits. They will need to make sound judgements to prioritize and resolve issues before they become escalations The role provides opportunities to work across the business with product, operations, and technology partners. There will be significant exposure & visibility to senior management. This role is ideal for highly motivated individuals with advanced strategic thinking, problem solving and communications skills.
The role will require working with stakeholders across the CIB and CB, looking to leverage best practice across the industry, such as FinTech, and other J.P. Morgan business units. Lateral contacts in business, technology, middle offices, product and client facing organizations firm wide would need to be developed and mined for best practices and for driving outcomes.
**Responsibilities**
- Partner with Product, Tech Imps and Global Client Testing (GCT) lead to understand / manage client expectations and identify issues
- Collaborate with GCT lead and other stakeholders to align testing activities with client needs
- Work with GCT lead to Identify and resolve any issues or discrepancies that may arise during the testing phase - new product or existing
- Work with the GCT lead to Identify opportunities for process improvement and optimize testing methodologies and mitigate potential risks that could impact client satisfaction
- Deliver updates to senior management via steering committee sessions highlighting progress to achieving goals, risks, issues, metrics, and financial (spend/benefit) update.
- Ability to negotiate and influence senior stakeholders and colleagues across teams to ensure a consistent collaborative approach.
- Build effective relationships with key Technology, Product, and Operations partners to deliver on program goals
- Collaborate with technology partner to prioritization of issues has been agreed and follow through to implementation.
**Functional and Technical Expertise**
- Deep program / test management/business analysis experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex and high volume environment.
- Expertise in Agile project delivery methodology and skilled to learn and work with evolving methodologies.
- Ability to work with the minimum of supervision on day-to-day activities.
- Strong organizational skills - ability to take strategic direction and independently develop and manage project plan, taking full accountability and ownership.
- Functional knowledge of Payments
- Working knowledge on data visualization and user tools like Tableau, Alteryx, QlikView, Xceptor, etc.
**Problem Solving and Analysis**
- Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes, and provide insightful and timely remediation while ensuring clarity on the problem requiring resolution.
- Excellent attention to detail so issues can be prevented, and redundancies / opportunities highlighted.
- Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
- Ability to look across the program, with overall goal in sight, challenge by asking the right questions, and make connections across information to formulate actions required to deliver end result.
**Communication**
- Advanced communication skills with the ability to provide and present clear and succi
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