Guest Relation Executive

2 weeks ago

Nashik, India The SSK Solitaire Hotel & Banquets Full time

Job Title: Guest Relations Executive

Reports To: Front Office Manager

Job Overview: As a Guest Relations Executive, you will be responsible for ensuring a positive and memorable experience for guests during their stay at the hotel. You will handle guest inquiries, complaints, and requests while providing excellent customer service and maintaining a professional and welcoming atmosphere.

Key Responsibilities:
Guest Service: Provide exceptional guest service by greeting and welcoming guests, addressing their inquiries, and assisting with check-in and check-out procedures.

Complaint Resolution: Handle guest complaints and concerns promptly and effectively, ensuring that appropriate actions are taken to resolve issues and maintain guest satisfaction.

Guest Relations: Build strong relationships with guests by anticipating their needs, responding to their requests, and ensuring their comfort and satisfaction throughout their stay.

Communication: Communicate effectively with guests, colleagues, and other departments to ensure a seamless guest experience. Provide accurate information about hotel facilities, services, and local attractions.

Guest Feedback: Collect guest feedback through surveys, direct communication, and other feedback channels. Use the feedback to identify areas for improvement and implement appropriate actions.

VIP Guests: Identify VIP and repeat guests and provide personalized services to enhance their experience. Coordinate special requests, amenities, and preferences for VIP guests.

Upselling: Promote hotel amenities, services, and packages to guests, aiming to enhance their stay and increase revenue.

Coordination: Collaborate with other departments such as housekeeping, reservations, and F&B to ensure smooth operations and meet guest expectations.

Guest Safety: Adhere to hotel policies and procedures regarding guest safety and security, ensuring guest confidentiality and privacy.

Administration: Maintain accurate guest records, reservation information, and relevant documentation. Prepare reports and participate in departmental meetings as required.

Qualifications and Skills:

- Bachelor's degree in hospitality management or a related field is preferred.
- Previous experience in a similar role within the hospitality industry is desirable.
- Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and handle pressure in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Proficient in using hotel management systems and other relevant software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,874.85 - ₹14,999.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest relations (preferred)

**Speak with the employer**
+91 7276053501

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