International Bpo

2 days ago

Ahmedabad, India Technocruitx Universal Services pvt ltd. Full time

Responsibilities
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹22,000.00 - ₹35,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- BPO: 1 year (required)

**Language**:

- English (preferred)

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