Customer Care Executive Uk

2 months ago

Mohali, India Integgral Corporate Services Full time

**Job Title: Customer Care Executive**

**Job Overview**:
As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive and professional interaction with customers.

**Key Responsibilities**:

- Assist customers with product or service-related questions and concerns.
- Identify and assess customers' needs, providing appropriate solutions and recommendations.
- Handle and resolve customer complaints, escalating issues when necessary.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Stay informed about company products, services, and policies to provide accurate information to customers.
- Upsell or cross-sell additional products or services to enhance the customer's experience.
- Meet and exceed individual and team performance goals.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and decision-making abilities.
- Ability to handle high-stress situations with a calm and professional demeanor.
- Proficiency in using customer service software and CRM systems.
- Flexibility to work in shifts, including weekends and holidays.
- Empathy and patience when dealing with customers.

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person

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