Customer Care Executive
5 months ago
Job Purpose: to contribute towards service quality, increase in workshop revenue by reducing customer complaints and providing excellent customer support.
Qualification: HSC-Graduate, with proficiency in English and local language.
Experience: 1-2years. Preference for those from reputed 4 wheeler dealership.
1)Primary Responsibilities:
reminders, appointment booking, post service feedback calling and other promotional
offers/camp.
Follow communication procedures, guidelines and laid down policies.
Generating PSF and appointments list from the DMS system.
Preparing list and arranging Home visit for all PSF complaint customer.
Updating information in DMS system related to feedback of customer (IFF/IFC etc.)
Updating customers concerns (VOC) during PSF as per OEM norms.
Calling customer for complaint registered (aggrieved customer) and resolving it within
stipulated time period as per the OEM process.
Updating resolved complaints details in DMS and or Dealership defined process.
Maintaining daily and monthly complaint monitoring report.
To achieve the set business targets (appointment, PSF).
To daily update appointments generated details in DMS.
2)Secondary Responsibilities:
Act as single point of contact for service and related concerns.
Daily /weekly/monthly MIS reports.
Preparing list and organising pick up -drop facility of customer’s vehicle in coordination
with service team.
To manage service reception, attend customer and take care of customer lounge area as
and when required.
To attend all training programmes organised by OEM/Dealership.
Pay: ₹9,805.76 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
-
Customer Care Executive
3 months ago
Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full timeUsing a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...
-
Customer Care Executive
5 months ago
Andheri, Mumbai, Maharashtra, India Probus Insurance Broker Full time**Join our troop of passionate minds and get the chance to transform Insurance!!!** Start securing India at Probus where you will have the opportunity to transform Insurance. We are inviting people from different walks of life to make their career in the most rapidly growing InsurTech in India. At Probus, we ensure to make long-term relationships with our...
-
Customer Care Executive
6 months ago
Andheri East, Mumbai, Maharashtra, India Vibrant Training & Placement Full timeJoin Our Team as a Customer Care Executive! Location: Andheri, Mumbai Shift: Rotational **Salary**: ₹23k - ₹27k Immediate Joining Excellent English Skills Needed Looking for a career in customer care? We're hiring Customer Care Executives in Andheri, Mumbai! If you're a graduate with excellent English proficiency and can start immediately, we want to...
-
Customer Care Executive
3 months ago
Andheri, Mumbai, Maharashtra, India Pammvi Exports Private Limited Full time**Job Opening For Customer Service Executive** **Customer Support Executive Responsibilities**: - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - Responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and...
-
Customer Care Executive
6 months ago
Andheri, Mumbai, Maharashtra, India TK Prosperity Private Limited Full time1. **Excellent English Communication** 2. **Able to work in Office** 3. **Must have experience in telesales or customer care executive roles.** **Salary**: ₹15,820.24 - ₹18,537.61 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement - Life insurance - Paid sick time - Provident Fund Schedule: - Day shift - Rotational...
-
Customer Care Executive
6 months ago
Andheri, Mumbai, Maharashtra, India a2techfirm Full time**Require Customer Care Executive for Sleeping Matress Company for Jogeshwari** **Location**: Jogeshwari **Salary**: ₹25,000 per month **Job Type**: Full-time **Responsibilities**: - Resolve customer complaints and issues efficiently. - Provide product information and support to customers. - Maintain records of customer interactions and...
-
Customer Care Executive
5 months ago
Andheri West, Mumbai, Maharashtra, India GameLoot Full time**Company Description** GameLoot offers you a brand new, ultra-convenient way to buy and sell games. We specialize in trading new and pre-owned games online, covering all current consoles (PS5, PS4, PS3, Xbox Series, Xbox One, Xbox 360 and PS Vita). Now we're bringing our game trade-in service right to your doorstep at the unbeatable price of...
-
Customer Care Executive
2 months ago
Andheri West, Mumbai, Maharashtra, India Marshalls Enterprise India Pvt. Ltd. Full time**Customer Care Executive(Profile should be same as Sales Coordinator)** - Can handle Customer Interaction, system entry, back office coordination and if required can handle walk-in customers too. - Coordinating with Customer/Vendor/etc. - Follow-ups with suppliers as needed. - Maintain records of invoices & contracts Experience: - 2+years of experience is...
-
Customer Care Executive
6 months ago
Andheri, Mumbai, Maharashtra, India TRUMINDS Full time**Job Description for Customer Care Representative/Executive**: Serves customers by providing product and service information; resolving product and service problems. **Responsibilities/Duties**: - Opens/Maintains customer accounts by recording/updating account information. - Resolves product or service problems by clarifying the customer's complaint;...
-
Customer Care Executive
5 months ago
Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full timeRequire: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...
-
Customer Care Executive
3 months ago
Andheri East, Mumbai, Maharashtra, India Connect Automation Full timeCustomer Care Executive Graduate Male / Female Fresher or 2 years Experience Age Limit 19 to 24 year Working Monday to Saturday 10am to 7pm Staying In Western railway line - Bandra to Bhayander Good Communication Skills Should be able to follow & focus the process No calling, only whatsapp chat **Job Types**: Full-time, Fresher, Internship Contract...
-
Customer Care Executive
5 months ago
Andheri East, Mumbai, Maharashtra, India Vibrant Training & Placement Full timeExciting Opportunity in Andheri East, Mumbai! We are looking for enthusiastic individuals to join our team as Customer Care Executives at our location in Andheri East, Mumbai. **Requirements**: - Excellent command over English language - Willingness to work in rotational shifts Perks: - Competitive salary range: ₹23,000 to ₹27,000 - Dynamic work...
-
Customer Care Executive
6 months ago
Mumbai, Maharashtra, India Procapital Full timeHi Urgent Opening for Customer Care Executive !! **Designation**: - Customer Care Executive **Location**: Koparkhairane, Thane, Borivali & Powai **Experience**: - 2 to 5+years of experience is required. **Salary**: 20k to 30k per month(Based on experience & last drawn) **Job role: - ** 1) Filling Work, Raising all Purchase Orders based on...
-
Customer Care Executive
6 months ago
Mumbai, Maharashtra, India Aegis Consultants Full time**Designation: Customer Care Executive** **Location - Kurla** **Working Days - Monday to Saturday (10:00 AM - 7:00 PM)** **JOB DESCRIPTION**: - Create a customer care protocol - Handling customer complaints - Gathering customer feedback - Managing consumer concerns - Helping every customer service professional improve - Keeping track of consumer...
-
Customer Care Executive
2 months ago
Mumbai, Maharashtra, India Zeca Technologies Full timeHere's a sample Job Description (JD) for a **Customer Care Executive**: **Job Title**: Customer Care Executive **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: 2. Handle and resolve customer complaints, providing appropriate solutions and alternatives. 3. Identify customer needs and assist them in using specific features of the...
-
Customer Care Executive
6 months ago
Mumbai, Maharashtra, India Candiclie Consultancy Pvt. Ltd. Full time**Position: Customer Care Executive** **Industry : Facility / Security only preferred** **Location: Mumbai, Goregaon** **Job Type: Onsite** **Budget: 5-12 LPA( Depends on your experience, current CTC and skills)** **Experience: Minimum 4 years of relevant exp.** **Notice Period: 15-30 Days( Immediate Joiner more preferred )** **Company...
-
Customer Care Executive
5 months ago
Andheri, Mumbai, Maharashtra, India 9 coins Full timeWE ARE HIRING FOR CUSTOMER CARE SERVICE BPO IN MUMBAI LOCATION FRESHER CAN ALSO APPLY **Job Types**: Full-time, Fresher **Salary**: ₹15,451.03 - ₹28,655.97 per month **Benefits**: - Provident Fund Schedule: - Fixed shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Andheri, Mumbai, Maharashtra: Reliably commute or...
-
Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India Nakshatra Skill Development Campus PVT.LTD Full time**Post**: CUSTOMER CARE EXECUTIVE **Location**: Khar Road **Salary**: 15000-25000 **Experience**: 1 - 2 YEAR **SHIFT**: - MORNING // EVENING CUSTOMER CARE EXEPRIENCE/BPO EXPERIENCE REQUIRED **SKILLS** FLUENT ENGLISH COMMUNICATION Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass)...
-
Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India That's My Job. Full timeWe are hiring customer care executive. Male and female are eligible for this job role. **Responsibilities**: Coordinate with logistics companies to ensure smooth order deliveries. Provide exceptional customer service throughout the purchasing process. Contact - 8530813305 **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per...
-
Customer Care Executive
4 weeks ago
Vikhroli, Mumbai, Maharashtra, India Adi Arogyam Multi Specialty Hospital vikhroli Full time**SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** **Resume summited by **Educational-**:Any Graduate preferably Diploma is Healthcare** **Experience**: - **8 to 10 years** **Salary -(18000 To 25000) gross per month** **(Hospital Experience Must )** **JD: - SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** 1. Overall responsibility of the operations of the...