Sales Assistant
1 week ago
Retail Sales Associate for Phoenix Mall of the Millennium
Location: Pune
Brand: MOKOBARA
ROLE: Sales Associate (Retail, in-store)
We’re on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We
are a direct-to-consumer - Indian brand launched in January 2020. Mokobara is headquartered in
Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are
obsessed with customers’ happiness and this is exactly what we are looking for in our customer
support team members. Go the extra mile to help our customers as much as possible, wherever
possible
Strategic Priorities:
- Customer Service/Satisfaction
- Process Execution as per SOP's
- Achieving Individual Revenue Targets for Department/Category of the Store.
- Drive Profitability through product knowledge and cross-selling/up-selling skills achievement
and in coordination with Store Managers.
- Engaging with customers, highlighting promotions, responding to customer inquiries, visual
merchandising, managing inventory, carrying out transactions, and guiding customers
throughout the buying process.
**Responsibilities**:
- Sales Driven mindset with best learning ability and skill development and discipline.
- Ensuring consistent delivery of high-quality customer service as per the company standards
in all areas of operations.
- Ensuring Customer Satisfaction and executing action plans to improve the customer
satisfaction.
- Addressing and resolving all points of concerns of customers in a timely manner to avoid any
delays/issues during store operations.
- Monitoring stock and coordinating with store managers to ensure availability of stocks at all
times.
- Good Understanding of sales principal and customer service practices, solid communication
and interpersonal skills
- Ability to work as part of a team and take initiative independent of direct supervision
- Engaging with customers and suggesting required Products and Services by building
knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of
customers to build product Experience.
- Positive attitude, pleasant personality and good self confidence
Cashiering & Controls:
- Handle cash, credit or other transactions with customers on POS or mobile app
- collect payments ensure the collection matches as per POS daily transaction
- Issue change, receipts, refunds; Redeem vouchers and coupons as per SOP.
- Handling of petty Cash and recording in the system with the help from Store Manager
- Handling returns customers and checking to see if items are damaged or not and using
proper SOP channels accordingly.
**Salary**: ₹250,000.00 - ₹360,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Experience**:
- Retail sales: 3 years (preferred)
Ability to Commute:
- Pimpri, Pune, Maharashtra (required)
Ability to Relocate:
- Pimpri, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9916076565
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