![SKILLSKONNECT](https://media.trabajo.org/img/noimg.jpg)
International Customer Service Advisor
4 weeks ago
**Role Title**:International customer adviser
**Reports To**:Team Leader
**WHAT YOU WILL DO**
**WHAT YOU WILL BE RESPONSIBLE FOR**
- Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
- Be a first point of contact to handle and resolve customer enquiries with accurate information.
- Evaluate problems of the customers and provide logical lasting solutions.
- Identify and escalate issues appropriately and ensure a timely response.
- Ensure best in class customer satisfaction (CSAT)
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
- Ensure escalations are followed up within specified timeline.
- Go the extra mile to WOW each Customer you connect with
- Build customer loyalty by follow-up of customer calls.
- Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.
- Schedule adherence as per business requirements
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Completes assigned tasks within given deadlines.
WHAT YOU WILL NEED TO SUCCEED
- Minimum Diploma Degree /bachelor’s degree
- Minimum 1 years of International customer adviser experience in a Soft Skill driven environment
- Good English language skills required. (Arabic language skills preferred)
- Good problem-solving skills
- Strong interpersonal and organizational skill
- Good computer skills in all MS Office packages
- Comfortable to work within an agile team
**Job Types**: Full-time, Permanent
**Salary**: ₹400,000.00 - ₹600,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
- Arabic (preferred)
Ability to Commute:
- Gurugram, Haryana (required)
Ability to Relocate:
- Gurugram, Haryana: Relocate before starting work (required)
Work Location: In person
We have other current jobs related to this field that you can find below
-
Service Advisor
3 weeks ago
Gurugram, Haryana, India Triumph Hyundai Manesar Service Centre Full time**Job description** Greetings!! We have an urgent opening for a service advisor for our automobile client. **Company Name**: **Location**: NH-8, Delhi-Jaipur Exp, opp. Power House Main Market, Manesar, Gurugram, Haryana 122051. **Qualification**: Diploma in Automobile Engineering or Mechanical engineering **Roles and responsibilities**: - Communicates...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28102**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28330**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:31634**Posting Date**:29 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:30112**Posting Date**:6 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:30794**Posting Date**:11 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
4 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:32916**Posting Date**:29 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:30984**Posting Date**:12 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
3 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:30776**Posting Date**:10 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 weeks ago
Gurugram, Haryana, India BT Full timeCustomer Service Support Advisor **Job Req ID**:30796**Posting Date**:19 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28122**Posting Date**:23 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
3 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:32775**Posting Date**:9 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
6 days ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:29264**Posting Date**:28 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
2 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:34729**Posting Date**:13 Jun 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
1 week ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:31651**Posting Date**:22 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
1 day ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28102**Posting Date**:4 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...
-
Customer Service Support Advisor
7 days ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28479**Posting Date**:30 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...
-
Customer Service Support Advisor
2 weeks ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:28888**Posting Date**:23 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...
-
Customer Service Support Advisor
2 months ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:29262**Posting Date**:9 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering...
-
Customer Service Support Advisor
1 week ago
Gurugram, Haryana, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:30502**Posting Date**:20 Apr 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:COMPETITIVE**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering...