Associate -engagement Team

2 weeks ago


Hyderabad Telangana, India Indian School of Business Full time

**Job Title**:
Associate

**Function**:
Customer Engagement

**Name of Job Holder**:
**Location**:
Hyderabad

**Reports to position**:
Senior Manager

**Band**:
A4

**Reportees to Position**:
N.A.

**No. of Positions
1

**Job Purpose
We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s I-Venture Immersive Programme.

You regularly seek inputs, accept constructive feedback and remove any impediments, relying heavily on learning and adapting the best practices from your line managers, peers and competition.

**Job Outline
- Proven experience in Customer Support and Service teams within Education, EdTech, BPO/KPO, IT Services organizations
- Work on the leads data generated through various marketing campaigns, counsel them, nurture them, and Initiate multiple phone calls to counsel and convert these prospects into applicants
- Provide support for Admissions outreach related activities, including infosessions and trade fairs
- Is able to incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization
- Reports daily and weekly work completed and in-queue; lead conversions through a various stages of lead nurturing funnel; lends complete visbility to the reporting manager and programme leads (matrix reporting)

**Job Specification**

**Knowledge / Education**

**Specific Skills**

**Desirable Experience**
- Graduate under related or other disciplines
- Customer Orientation
- Communication (written and verbal)
- Excellent Interpersonal skills
- Ability to manage multiple responses, coordination & attention to details
- Comfortable in working long hours/weekends as per business need
- 1-3 years of experience
- Sound working knowledge of Salesforce and Microsoft Excel
- Ability to present data effectitvely to aid actionable insights, would be an edge

**Job Interface/Relationships**:
**Internal**

**External**
- Outreach (Branding, Marketing, Sales)
- Digital Marketing
- Prospective Students

**S.No**

**Key Responsibilities**

**% Time Spent**

1

70%

2

Handle walk-ins and coordinate Campus Visits | Process and interview support

20%

3

CRM - data entry and reporting

10%

**Any Other Significant Input**

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured in order to give every employee a good work-life balance. As per the business needs though each of us are at times expected to stretch our limits and also pitch in on weekends. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.

Contact us at

040 23187777

0172 4591800

Timings

Monday
- Friday, 08:00 to 18:00



  • Hyderabad, India Team Vision Full time

    Job Requirements Job Title: TelecallerCompany Name: Team VisionLocation: Hyderabad, TelanganaSalary: ₹11000 - ₹20000/monthQualification: 12th Standard / PUCJob Description:Are you a persuasive communicator with a passion for customer care? Join our dynamic team at Team Vision as a Telecaller. As a crucial member of our BPO and Customer Care...


  • Hyderabad, Telangana, India CyberArk Full time

    Date: Apr 15, 2024- Location: India, Hyderabad- Job Category: - Department: Go To MarketService Operations Associate **About CyberArk**: **Job Summary**: The Service Operations Associate provides user access and resource scheduling support to CyberArk customers and partners. This position contributes to a positive experience for customers and partners...


  • Hyderabad, Telangana, India Novartis Full time

    9000! That’s how many Novartis India associates the India People Partner team supports. We strive to ‘Unleash the power of our people’ to achieve our shared purpose of ‘Reimagining medicine’. To fulfill this purpose, we’re focused on transforming our culture and providing support and opportunity to our associates to grow and develop, so that they...


  • Hyderabad, India JPMorgan Chase Bank, N.A. Full time

    **Role & Responsibilities may include but are not limited to**: - Implement processes to enhance efficiency and team engagement within GTI India - Define, drive, and execute an effective communication and engagement strategy across all locations, levels and functions - Plan, co-ordinate the logistics and execute all Leadership meetings, offsites and...


  • Hyderabad, Telangana, India dOS Consulting Full time

    Digital Marketing Associate job description **Skills**:1. Strong interest and passion for digital marketing and related fields. 2. Solid understanding of digital marketing concepts, methodologies, and tools. 3. Proficiency in using major social media platforms such as Facebook, Twitter, LinkedIn, Instagram, etc. 4. Familiarity with digital marketing...


  • Hyderabad, Telangana, India Shri Vile Parle Kelavani Mandal Full time

    FOR THE POST OF PROFESSOR i. Essential: a) A Ph.D. Degree with First Class Bachelor’s or Master’s Degree in Law b) A Minimum of 15 years of experience in teaching/research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining the research leading to Ph.D degree/academic administration in a...

  • Business Associate

    3 days ago


    Hyderabad, Telangana, India Merilytics Full time

    **Job Position** - A Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the workstreams involved. The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional...


  • Hyderabad, Telangana, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    **Qualifying Criteria - PROFESSOR**: **AND** Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals **AND** Minimum Research Score of 120 **AND** Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR - A Ph.D. Degree with First Class (or an equivalent...


  • Hyderabad, Telangana, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    FOR THE POST OF PROFESSOR i. Essential: a) A Ph.D. Degree with First Class Bachelor’s or Master’s Degree in Law b) A Minimum of 15 years of experience in teaching/research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining the research leading to Ph.D degree/academic administration in a...


  • Hyderabad, India MoSahay Associate Full time

    Process Type : Chat process Grade : H1/H2 Freshers and minimum 6 Months Experience Shifts: Rotational shifts - 9 Hours - UK Shifts, 5days Cab: One way Cab & One way shuttle.WFO. Interview Process: - 1st Round: HR Screening - 2nd Round : Write Assessment(B2 Band Cutt-off) - 3rd round: Svar (50% Cut-off), - 4th round : Live chat - 5th round: Operation...

  • Associate QA Tester

    4 weeks ago


    Hyderabad, Telangana, India Electronic Arts Full time

    **Associate QA Tester** **Summary** EA diverse portfolio features original and licenced IP titles like Covet Fashion, Design Home, Diner DASH Adventures, Disney Sorcerer’s Arena, Kim Kardashian: Hollywood and MLB Tap Sports Baseball. Glu’s culture is 10 rooted in promoting creativity to deliver world-class mobile experiences for players around the...

  • Team Lead, Last mile

    4 weeks ago


    Hyderabad, India ATSPL - Telangana Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Sps T4 Associate

    4 weeks ago


    Telangana, India ADCI HYD 16 SEZ - H83 Full time

    1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Description The Selling Partner Support (SPS) organization in Amazon provides world-class support to our...

  • Research Associate

    4 weeks ago


    Telangana, India UPL ltd Full time

    **Research Associate**: - Job Id: 6978- City: Kalakal, Telangana, India- Department: Research and Development- Function: Research and Development- Employee Type: Permanent Full Time- Seniority Level: Executive- Description: - Research Associate - Fruit Quality Laboratory Vegetable Crops - Handling all necessary laboratory apparatuses - Calibration and...

  • Research Associate

    7 days ago


    Hyderabad, Telangana, India Reanin Full time

    **Why Work With Us**?**: We are a young and dynamic team passionate about data, patterns and insights. If you love challenging yourself and doing the impossible, then we are exactly what you are looking for. If you have the drive, we have the direction and would love to have you join us! We are looking for number crunchers, conversationalists and artists. If...

  • Associate Finance

    3 days ago


    Hyderabad, Telangana, India Ryan, LLC Full time

    During a defined period of time, the Temporary Worker will work side by side with the Team and internal/external clients in a team-based environment. Job Summary: The Finance Associate (Accounts payable) performs the daily task processing Invoices in workday. The Finance Associate is responsible for the accuracy and timeliness of Auditing Reports and daily...

  • Team Lead, AMXL

    4 weeks ago


    Hyderabad, India ATSPL - Telangana - I62 Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...


  • Hyderabad, India CyberArk Full time

    Service Operations Associate About CyberArk:  (NASDAQ: ) is the global leader in Identity Security. Centered on , CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading...


  • Hyderabad, Telangana, India Team Vision Full time

    Job Requirements Job Title: TelecallerCompany Name: Team VisionLocation: Hyderabad, TelanganaSalary: ₹ ₹20000/monthQualification: 12th Standard / PUCJob Description:Are you a persuasive communicator with a passion for customer care? Join our dynamic team at Team Vision as a Telecaller. As a crucial member of our BPO and Customer Care division, you will...

  • Project Associate

    6 days ago


    Hyderabad, Telangana, India Advanced Resource Centre for Humanitarian Development Foundation Full time

    Position: Project Associate - Code Educator Reporting To: Project Coordinator Project Location: Hyderabad Number of Positions Vacant: 1 **About the Organization**: ARCH (Advanced Resource Centre for Humanitarian) Development Foundation is a non-profit organization (registered as Section 8) located in Vadodara working towards development activities mainly...