Receptionist
2 months ago
**Position: Receptionist**
Location: Savio John Pereira Salon - Sofitel Hotel, Bandra Kurla Complex, Mumbai
Reports to: Salon Manager
**Job Summary**:
The Receptionist at Savio John Pereira Salon, Sofitel, will be the first point of contact for clients, ensuring a warm welcome, smooth appointments, and exceptional service experience. This role involves coordinating front desk activities, managing appointments, handling client queries, and assisting with administrative tasks to support a luxury salon environment.
**Key Responsibilities**:
- Client Interaction:
Greet clients warmly and ensure a positive salon experience. Manage phone calls, answer inquiries, and provide information about services and promotions. Maintain a professional and courteous demeanor at all times.
- Appointment Management:
Schedule, confirm, and update appointments efficiently, using the salon’s booking system. Inform stylists and staff about client arrivals and manage any scheduling adjustments.
- Administrative Support:
Process payments accurately and maintain an organized cash register. Assist in managing daily inventory and reporting low stock levels. Keep reception area neat and stocked with necessary brochures or materials.
- Customer Service Excellence:
Address client feedback professionally and ensure high client satisfaction. Handle special requests and ensure clients feel valued and attended to. Provide information about upcoming promotions, products, or events.
**Requirements**:
- Educational Background:
Minimum of a high school diploma; a bachelor's degree in Hospitality or Administration is a plus.
- Experience:
Previous experience in a salon, spa, or luxury hotel reception is preferred.
- Skills and Qualities:
Strong communication and interpersonal skills. Organized and able to multitask effectively in a fast-paced environment. Familiarity with booking systems and basic administrative tools. Client-centric approach with a focus on delivering high-quality service.
- Availability:
Flexibility to work weekends, holidays, and extended hours based on salon needs.
**Benefits**:
- Competitive salary and performance incentives.
- Professional development opportunities.
- Employee discounts on salon services and products.
- An engaging and supportive work environment.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Front desk - Receptionist: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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