Customer Delight Executive

3 weeks ago


Haryana, India The Svaya Full time

Hello ladies, The Svaya is hiring

**Position: Customer Delight Executive**
- We are looking for a dynamic work-from-home lady who can:

- Manage our customer queries across channels and address them on a TAT basis
- Contribute ideas to solve customer problems to improve customer experience
- Listening to our customer's concerns, handling exchange/return-related requests, updating customers on their order or refund status
- Maintain and update customer documentation as needed
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Assist customers in making a purchase wherever necessary
- Actively listen to the concerns with a Solution Oriented approach

**Key Requirements**:

- 0 - 3 years of experience required in any Customer Support Process or Role
- Smart Freshers good with Communication skills can apply
- Active Listener
- Must be proficient in English & Hindi, other regional languages is a +
- TAT-oriented approach
- Good working knowledge of Microsoft Excel or Microsoft Suite
- Excellent communication and interpersonal skills
- Good understanding of social media tools like Instagram, Whatsapp, facebook etc.

**Job Type**: Part-time
Part-time hours: 56 per week

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)



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