![The Svaya](https://media.trabajo.org/img/noimg.jpg)
Customer Delight Executive
3 weeks ago
Hello ladies, The Svaya is hiring
**Position: Customer Delight Executive**
- We are looking for a dynamic work-from-home lady who can:
- Manage our customer queries across channels and address them on a TAT basis
- Contribute ideas to solve customer problems to improve customer experience
- Listening to our customer's concerns, handling exchange/return-related requests, updating customers on their order or refund status
- Maintain and update customer documentation as needed
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Assist customers in making a purchase wherever necessary
- Actively listen to the concerns with a Solution Oriented approach
**Key Requirements**:
- 0 - 3 years of experience required in any Customer Support Process or Role
- Smart Freshers good with Communication skills can apply
- Active Listener
- Must be proficient in English & Hindi, other regional languages is a +
- TAT-oriented approach
- Good working knowledge of Microsoft Excel or Microsoft Suite
- Excellent communication and interpersonal skills
- Good understanding of social media tools like Instagram, Whatsapp, facebook etc.
**Job Type**: Part-time
Part-time hours: 56 per week
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Rotational shift
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
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