Travel Executive

2 weeks ago


Bengaluru, India Robosoft Full time

As a Travel Desk Agent, you will be responsible for providing exceptional customer service and support in coordinating travel arrangements for individuals or groups. You will serve as the primary point of contact for all travel-related inquiries and will ensure that all travel arrangements are made efficiently and within company policies and procedures. The role requires strong organizational skills, attention to detail, and excellent communication abilities.

**Responsibilities**:

- Assist customers or employees in booking flights, hotels, rental cars, and other travel-related services.
- Provide accurate and up-to-date information on travel destinations, visa requirements, and travel restrictions. Collaborate with travel agencies, airlines, hotels, and other vendors to negotiate rates, secure bookings, and resolve any issues that may arise.
- Prepare itineraries and travel documents, ensuring all necessary details, such as flight times, hotel accommodations, and transportation, are included.
- Manage travel expenses and budgets, ensuring compliance with company policies.
- Handle changes or cancellations of travel arrangements, including rebooking flights or accommodations when necessary.
- Stay informed about travel industry trends, new destinations, and emerging travel technologies to provide informed recommendations to customers.
- Maintain accurate records of travel bookings, expenses, and customer preferences in the travel management system.
- Assist with travel-related emergencies, such as flight delays, lost luggage, or medical emergencies, by coordinating appropriate support and assistance.
- Resolve customer inquiries or complaints promptly and professionally.

**Requirements**:

- Graduation ; additional education or certification in travel and tourism is a plus
- Proven experience in a similar role
- Strong knowledge of travel booking systems, and travel management tools.
- Excellent customer service and interpersonal skills.
- Exceptional organizational and time management abilities.
- Proficient in using computer systems, including MS Office and travel booking software.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and ability to remain calm under pressure.
- Knowledge of travel industry regulations and best practices.
- Flexibility to handle after-hours travel emergencies if required.



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