Ecommerce Customer Support Associate
4 weeks ago
Job Description
**Overall responsibility**:
Excellent commination skills English
**Main Job responsibility**:
Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders
(Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments.
Communicate with online store and Marketplace Channels (Amazon, Myntra, Tatacliq, Ajio etc).
Data entry/analysis and reporting to support Management team.
Communicate and coordinating with other internal Operations, and working collaboratively with eCommerce Channel Managers, Marketing,
Since we're operating in the online space, our hires will often find themselves with additional projects and tasks assisting the Marketing/eCommerce Channel Sales
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Main Bishanpura road, Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- E-commerce: 2 years (preferred)
- total work: 2 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9811211263
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