Customer Care Executive

5 months ago


Ahmedabad Gujarat, India Foursis Technical Solutions Full time

KRAs:
- Constant connect with existing customers via Call/Whats app for to persuade them to

purchase company products and services.
- Accurately recording details of customers’ purchase orders.
- Anticipates customer needs. Provides the customer with related information to answer the

unasked questions, e.g. additional plan details, benefit plan details, member self-service

tools, etc.
- Using sales scripts preferred by the company to drive sales and respond to customer

rejections.
- Works collaboratively with colleagues to deliver the best customer experience
- Developing in-depth knowledge of customer products and services to make suitable

recommendations based on customers' needs and preferences.
- Continually meeting or exceedingly daily and monthly targets with respect to call volume

and sales.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Keeping customers updated on the latest products in order to increase sales.
- Expanding the customer base by upselling and cross-selling.
- Daily/Weekly reporting to Management

Skills, Qualification & Experience:
- Degree in marketing, communication, or a similar discipline.
- Good knowledge of Ms-Excel and word
- Ability to think out of the box
- The ability to follow scripts
- Strong consultative sales skills
- Excellent organizational and problem-solving skills
- Effective communication skills
- Exceptional customer service skills

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Ahmedabad, Gujarat (required)

Ability to Relocate:

- Ahmedabad, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7490075060



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