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Icre - Customer Care Executive
2 weeks ago
Primary role of an ICRE in a service-marketing role is to increase job inflow into the workshop. There are 3 types of ICRE:
- ICRE- Appointment booking
- ICRE-Service marketing
- ICRE-Concern resolution
DUTIES AND RESPONSIBILITIES
- Stationed at back office - reporting to CRM.
- Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.
- Increase productivity and revenue by doing service marketing activities as per guidelines.
- Send service reminders to customers
- Call loyal and lost customers for dealership events as per contact calendar.
- Conduct customer events / activity at dealership.
- Sell insurance renewals, offers value added products and accessory package
- RM/ SA wise CCCF management.
- Provide MIS reports.
- Assist in event planning for customers.
- Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.
- Ensuring PSF call as per city category (7th day / 3rd day).
BAND
Operational
SKILLS REQUIREMENT
- Good telephone etiquette and persuasive in nature.
- Should be alert and receptive.
- Must be very organized professional.
- Good computer skill on MS Excel, Word and Power Point.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7410002667
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