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Client Relationship Executive
3 weeks ago
**Job Summary**:
**Key Responsibilities**:
- Understand and meet client needs, building strong, long-lasting relationships.
- Regularly monitor and analyze clients' usage of our Services to identify opportunities for improvement.
- Generate and track client requirements monthly, and deliver it on time.
- Proactively re-engage with clients who have stopped renewing contract to understand and address any issues.
- Develop strategies to encourage inactive clients to resume their contract with us.
- Recommend websites and additional services based on the clients’ specific requirements.
- Act as a client advocate, providing feedback to improve the buyer experience using our services
- Stay updated on all platform features and functionalities to guide clients effectively.
- Collect feedback and reviews from clients to support service improvements and customer satisfaction.
- Work closely with the sales team to grow account opportunities and escalate any challenging client issues.
- Report bugs or improvement suggestions to the development team to enhance the user experience.
- Maintain Client Contact, Contract, Client Feedback Data Base
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9724647390
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