Client Relationship Executive

3 weeks ago


Sola Ahmedabad Gujarat, India Topaz Infotech Full time

**Job Summary**:
**Key Responsibilities**:

- Understand and meet client needs, building strong, long-lasting relationships.
- Regularly monitor and analyze clients' usage of our Services to identify opportunities for improvement.
- Generate and track client requirements monthly, and deliver it on time.
- Proactively re-engage with clients who have stopped renewing contract to understand and address any issues.
- Develop strategies to encourage inactive clients to resume their contract with us.
- Recommend websites and additional services based on the clients’ specific requirements.
- Act as a client advocate, providing feedback to improve the buyer experience using our services
- Stay updated on all platform features and functionalities to guide clients effectively.
- Collect feedback and reviews from clients to support service improvements and customer satisfaction.
- Work closely with the sales team to grow account opportunities and escalate any challenging client issues.
- Report bugs or improvement suggestions to the development team to enhance the user experience.
- Maintain Client Contact, Contract, Client Feedback Data Base

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9724647390



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