Customer Service Representative
6 days ago
Roles and Responsibilities:
- Oversee all aspects of customer service operations, ensuring exceptional service delivery and customer satisfaction.
- Utilize extensive experience in CRM software to manage customer interactions, track inquiries, and optimize customer relationships.
- Demonstrate relevant experience in utilizing POS software for transaction processing, inventory management, and sales tracking.
- Proactively address customer concerns, escalations, and inquiries to ensure prompt resolution and enhance customer loyalty.
- Monitor key performance indicators (KPIs) and analyze customer service metrics to identify areas for improvement and implement corrective actions.
- Maintain accurate records of customer interactions, feedback, and resolutions, and generate reports to management as required.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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