Customer & Logistics Support Executive

3 months ago


Bengaluru Karnataka, India Gourmet Garden Full time

Shift starts in the Morning at 7:30 am
As a part of the Engagement Team, the executive is expected to own the Engagement team function and dive in to lead other specific functions as and when required.

The Engagement team function includes all communication with customer, both proactive and reactive daily. The role will include inbound and outbound calling. The communication and follow up to resolve the queries include the following,
1. Making out calls and managing consumer queries
2. Immediately resolving escalations and issues
3. Assisting in refunds processing
4. Reaching out to customers for experience dipsticks and for assessing improvements
5. Updating order related information
6. The function includes learning and using calling tools such as Exotel and others, as and when the organization decides to use them.
7.Above notwithstanding, the executive appreciates that the role will evolve from time-to-time basis needs of the organization and passion areas of the executive.
8.They will have to do outbound calls and resolve customer queries.
9. They should be ready to work on weekends. Their weekly offs will be one of the week days.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift
- Weekend availability
- Weekend only

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in Inbound & Outbound calling?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)



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