Front Desk/counsellor

3 months ago


Lucknow Uttar Pradesh, India The Skin Art Clinic Full time

**Job Title**: Front Desk / Counsellor (Female)

**Location**: The Skin Art (Lucknow)

**Reports To**: Clinic Manager

**Job Overview**:
**Key Responsibilities**:

- **Client Engagement**: Greet clients warmly, provide information about services, and address inquiries to create a welcoming atmosphere.
- **Sales Support**: Actively promote clinic services and products, aiming to increase sales through upselling and cross-selling techniques.
- **Appointment Management**: Schedule and confirm appointments, ensuring optimal use of the clinic’s resources.
- **Client Counselling**: Conduct initial consultations to assess client needs and recommend appropriate treatments or products.
- **Follow-Up**: Maintain communication with client’s post-appointment to gather feedback, encourage re-visits, and nurture relationships.
- **Marketing Initiatives**: Assist in implementing marketing strategies to attract new clients and retain existing ones, including social media engagement and community outreach.
- **Record Keeping**: Maintain accurate client records, including treatment history and preferences, to enhance personalized service.
- **Team Collaboration**: Work closely with clinic staff to ensure seamless service delivery and an excellent client experience.
- **Performance Tracking**: Monitor sales performance and footfall metrics, providing feedback and suggestions for improvement.

**Qualifications**:

- Strong communication, Fluency in English and interpersonal skills with the ability to build rapport with clients.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Positive attitude with a proactive approach to problem-solving.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for professional development and training in skincare treatments.
- A supportive and dynamic work environment.

Pay: ₹30,000.00 - ₹35,000.00 per month

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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