![VASMI Group](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
4 weeks ago
**Key Responsibilities**:
**Problem Resolution**: Investigate and troubleshoot customer issues, providing effective and timely solutions while ensuring a positive customer experience.
**Product Knowledge**: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
**Communication Skills**: Exhibit excellent communication skills, both written and verbal, to effectively convey information and ensure customer satisfaction.
**Documentation**: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in our customer support database.
**Collaboration**: Work closely with other departments, such as sales, technical support, and product development, to ensure seamless communication and resolution of customer issues.
**Customer Education**: Proactively educate customers about product features, usage, and best practices to enhance their overall experience.
**Quality Assurance**: Participate in ongoing training programs to stay updated on product knowledge, customer support techniques, and company policies.
**Requirements**:
Minimum of 6 months of experience in a customer support role.
Excellent communication and interpersonal skills.
Problem-solving ability and a proactive approach to addressing customer concerns.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with customer support software and ticketing systems is a plus.
Strong attention to detail and organizational skills.
**Benefits**:
- Competitive salary
- Health insurance and other benefits
- Opportunities for professional development and growth
- Positive and collaborative work environment
**Salary**: ₹18,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Telugu/Tamil/Kannada (preferred)
Ability to Commute:
- Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- Navi Mumbai, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 9603235353
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