Servicenow HRsd

3 months ago

Bengaluru Karnataka, India Allied Worldwide Limited Full time

**About us**

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.

**Key responsibilities**:

- Collaborate with HR stakeholders to understand business requirements and translate them into ServiceNow HRSD solutions.
- Configure and customize ServiceNow HRSD modules, including Case Management, Employee Service Center, Knowledge Management, and Service Catalog.
- Design and implement HR workflows, automation, and integrations to streamline HR processes and improve efficiency.
- Provide ongoing support and maintenance for the ServiceNow HRSD platform, including troubleshooting issues, performing upgrades, and implementing enhancements.
- Develop and maintain HR Service Catalog items and related workflows to support employee requests and transactions.
- Create and maintain HR knowledge articles, FAQs, and documentation to support employee self-service and improve HR service delivery.
- Collaborate with cross-functional teams, including IT, to integrate ServiceNow HRSD with other enterprise systems and ensure data integrity and security.
- Stay current with ServiceNow HRSD best practices, new features, and industry trends to continuously improve HR service delivery.

**Behavioural skills required**:

- Must have very good customer facing skills and be well presented
- Must have an assertive, confident, positive and a professional manner
- Ability to engage and communicate effectively with colleagues and customers alike
- Demonstrates independent and pro-active thinking
- Highly organised with the ability to adapt to different working environment seamlessly
- Builds effective relationships both within the team and across the business scope
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
- Must be able to work alone and unsupervised, taking the initiative when necessary
- Has an understanding and respect for service delivery processes

**Technical skills required**:

- 3+ years of experience working with ServiceNow HRSD, including configuration, customization, and administration.
- Solid understanding of HR processes and best practices, with experience in HR service delivery, case management, and employee self-service.
- Strong analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with HR stakeholders and cross-functional teams.
- ServiceNow Certified Implementation Specialist (HR) certification preferred.
- Experience with ServiceNow scripting (JavaScript), HTML/CSS, and REST/SOAP APIs is a plus.
- Ability to work independently and manage multiple priorities in a fast-paced environment

**Experience & Qualifications**:

- Minimum 3-5 years’ experience

Bachelor's degree in Human Resources, Information Technology, or related field.

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹1,000,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bengaluru Urban, Karnataka (required)

Ability to Relocate:

- Bengaluru Urban, Karnataka: Relocate before starting work (required)

Work Location: In person

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